Customer Service Staff

JOSEPH RESTIVO

*** *** ****** • East Northport, NY 11731

631-***-**** • ********@***.***

PHARMACIST / CLINICAL PHARMACIST

PHARMACIST SUPERVISOR

Talented professional with wealth of experience as licensed registered pharmacist, excelling within hospital and specialty retail environments. Adept at researching medication issues within medical literature, acting as clinical pharmacy expert in providing consultation and guidance to medical staff, managers, and patients. Adept at managing full patient caseload, completing documentation and recordkeeping in clinical and urgent care settings. Strong management skills with background in guiding all operations for oncology pharmacy, including inventory control and patient-centric customer service/support. Track record for remaining current on emerging pharmacological practices and technologies and instituting internal controls related to medications that ensure compliance with regulatory requirements and industry standards. Skilled in supervising pharmacists and technicians, providing training and monitoring performance. Bilingual in English and Italian.

Pharmacology Expertise • Hospital/Specialty Retail Environments • Distribution • Clinical Documentation • Team Leadership/Motivation • QC/QA • Needs Assessment • Risk Management • Regulatory Compliance • Strategic Planning • Inventory Control • Customer Service • Start-ups/Turnarounds • Internal Controls • Oncology Pharmacy Operations • Training/Development • Staff Supervision • Change Management • Patient Caseloads • Cost/Benefit Analysis • Consultation • Drug Interaction Monitoring • Process Improvement • Profile Reviews

PROFESSIONAL EXPERIENCE

ISLAND CARE PHARMACY • Melville, NY • 1/2011-7/2014

Specialty retail pharmacy serving New York State, including Nassau and Suffolk counties and five boroughs.

Pharmacist

Provided critical pharmacology consultation and guidance with specialization in HIV, HCV, and oncology. Advised oncologists and chemotherapy-certified Registered Nurses (RNs) in proper prescribing and administration of chemotherapy. Held accountable for all aspects of medication therapy; determined medication orders’ and prescriptions’ legibility and conformance to specialty pharmacy’s policies and appropriateness for patients, including documentation of allergies, adverse drug reactions, and clinical interventions. Supervised and mentored non-licensed staff accountable for medication-related tasks.

Accomplishments:

• Minimized adverse drug reactions of patients by performing reviews and quality control of medications scheduled for dispensing.

• Utilized comprehensive knowledge of chemotherapy to provide consultation and guidance to healthcare staff regarding proper prescribing and administration processes and standards.

• Served as medication subject matter expert in managing medication therapy across entire continuum of care, providing guidance and support to healthcare professionals regarding completion of routine medication-related activities in compliance with specialty pharmacy’s requirements.

• Earned reputation for providing high quality patient-centric care using evidence-based practices, demonstrating initiative, resourcefulness, and perseverance in performing assigned workload.

STONY BROOK UNIVERSITY HOSPITAL • Stony Brook, NY • 1/2006-1/2010

Long Island’s premier academic medical center.

Pharmacist

Charged with guiding routine medicine processes, earning distinction as medicine expert in all assigned areas, and managing medicine therapy across entire continuum of care. Provided consultation and accurate information to

JOSEPH RESTIVO

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Stony Brook University Hospital Continued…

healthcare professionals and patients, and provided exemplary, evidence-based patient care to ensure safety and effectiveness. Designed and operated drug monitoring and utilization programs and oversaw production of sterile compounding; processed electronic medication orders. Evaluated medication orders for potential incompatibilities and drug interactions. Contributed significantly to operations of outpatient and inpatient pharmacies and automated drug distribution systems, as well as procurement operations, inventory control, bulk compounding, prepackaging, and storage. Served critical role in using specialized knowledge and expertise of trends, problems, and other issues affecting pharmacy operations to manage special projects and reports.

Accomplishments:

• Achieved distinction as 1st Pharmacist to work in Susan M. Baldwin Cancer Center.

• Prevented probable loss of life by identifying and communicating errors made by oncologists and chemotherapy RNs, resulting in clarification of written orders.

NORTH SHORE UNIVERSITY HOSPITAL • Huntington and Manhasset, NY • 1/2001-1/2006

408-bed nonprofit community hospital; established in 1916.

Pharmacist

Manufactured chemotherapy and intravenous medication daily, providing medication information to physicians and RNs. Served as pharmacist-in-charge, supervising pharmacists and other staff and addressing problems and issues.

Accomplishments:

• Operated as Staff Pharmacist in Pharmacy Services, with full professional authority, providing advanced level of knowledge and experience in all aspects of pharmacy services. Strengthened operations of outpatient and inpatient pharmacies, along with drug distribution systems.

• Accurately interpreted medication orders, reviewed medication profiles, and dispensed medications and/or medical supplies. Compounded topical preparations and dispensed controlled substances.

NORTH SHORE UNIVERSITY HOSPITAL, Manhasset, NY • 9/1991-3/2001

806-bed teaching hospital; one of cornerstones of North Shore-LIJ Health System.

Pharmacist

Optimized patient care through coordination of medication use, as well as education and research processes. Guided drug therapy protocols as member of interdisciplinary team. Prevented drug-related issues by interpreting and evaluating medication orders and provided information and consultation to medical staff and patients. Strengthened drug therapy quality improvement efforts by documenting interventions and their outcomes.

Accomplishments:

• Held accountable for all aspects of medication therapy, including quality assurance/control related to inpatient medication orders and outpatient prescriptions, ensuring legibility, compliance with hospital policies, and documentation regarding allergies, adverse drug reactions, and clinical interventions.

• Conducted essential inspections of drugs and biologicals in assigned areas, as well as inspections and stock control of drugs and supplies on emergency carts.

EDUCATION/LICENSURE

Bachelor of Science in Pharmacy, St. John’s University, Jamaica, NY

Licensed Registered Pharmacist

PROFESSIONAL AFFILIATIONS

Pediatric Ad-hoc Committee, North Shore Hospital, Manhasset, NY

Intravenous Nutritional Support Team, North Shore Hospital, Manhasset, NY

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