Customer Service Sales

RICHARD BOURQUE

***** ****** ***** ****, *******, FL 32828 (C) 321-***-**** *********@*****.***

Professional Summary

Extensive experience in retail sales and marketing ranging from entry level stock clerk to store manager to Division Staff

personnel in charge of sales, marketing and P&L for 117 stores. Actively conducted the companies Career Advancement

Program to management and potential management prospects for the region, including all areas between Melbourne and

Tampa, Fl. Awards include exceeding sales projection, customer service, P&L and inventory reduction.

Skills

Adapt to diverse groups

l

Inventory Control

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Ability to mediate disputes

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Budget Development

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Able to persuade others effectively

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Staff Training

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Excellent people skills

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Consistently meet goals

l Problem solving skills

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Policy/program development Written / oral communication skills

l l

Customer- oriented

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Employee Scheduling / payroll

l

Flexible thinker

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Detail- oriented

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High- profile presentations

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Vendor sourcing and negotiations

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Mathematical aptitude

l

Multi- operations management

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Strong work ethic

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Goal- oriented

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Friendly demeanor

l

Work History

D eli Manager Trainee

P ublix Supermarkets – Orlando, FL 0 7/2013 t o Current

Currently on the "fast track" for Store Manager promotion. I am responsible for customer service, inventory control,

weekly ads set accordingly, price changes and schedule changes. I am currently attending management classes regarding

customer and associate food and safety. I report directly to the store manager as she is mentoring my career.

C EO

P remier Financial – Orlando, FL 0 9/2004 t o 0 6/2013

Self employed as an independent Marketing Group Agent, selling financial products for clients over the age of 55. Duties

include, but not limited to direct commission sales, marketing, prospecting new clients, servicing existing clients, phone

skills, communication skills, setting appointments and recruiting / training new agents.

D ivision Sales Manager

A lbertson's – Orlando, FL 0 1/1995 t o 0 7/2004

Division sales manager, Florida division office - Created and implemented the sales and merchandising plan and weekly

ads for 117 stores. Worked with vendors on promotions, pricing and created store plan o grams. I supervised all store

remodels and new store openings from beginning to end, to ensure grand openings were perfect and on time. Responsible

for all 117 stores sales, profit margin and labor percentage. In charge of analyzing the stores that were under achieving

and mentoring management team to perform successfully. Lead monthly CAPS classes for preparing / training potential

management prospects for the region.

Education

A ssociate of Arts : Retail Management / Business Administration

C ornell University - I thaca, NY 1 996

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