Customer Service Medical Assistant

SANDRA REYES

**** ********** *** **. *******, TX 77066

CELL: 832-***-****

***************@*****.***

SUMMARY

Experienced Medical Assistant/seeking a team environment in which to make individual contributions to meet company objectives and goals. Mature, dependable, reliable and a team player.

EXPERIENCE

Houston Pain Centers (March 2014 – present) Medical Assistant

Preparing patients for mild procedures. Informing patients as well as immediate family members of any procedures that will take place as well as any directions following recovery. Review current medication list with established patients as well as new patients. Take vitals and screen any urinalysis. Fit patients for any necessary durable medical equipment. Triaging calls and making any follow up appointments.

Premier NW Houston Medical Group (May 2013 – February 2014) Medical Assistant

Preparing examination rooms and preparing patients for examinations, ensure patient charts are current, take patient medical histories, take vital signs, temperature and weight, phlebotomy, sterilize instruments, prepare lab specimens and notify patients of lab results from screening tests and ensuring patient medical history and insurance forms are completed correctly as well. Answer phone calls and schedule tests and surgeries, strong verbal and interpersonal communication skills for working with patients, doctors and other medical staff. Rounding at nursing homes with doctors and nurse practitioners, making orders and keeping up with current MARS and test results for the facility patients. In addition, willing to take direction from supervisors, be detail-oriented, be organized and be sympathetic to patients who are experiencing challenges, along with patient confidentiality.

Wolfies Sports Bar (December 2011 – March 2014) Bartender/Key Hourly Manager

Greets customers as they enter the restaurant. Deliver great customer service throughout their stay. Taking food and alcohol order, complete understanding of the computer and menu items as well as pricing and specials. Handling parties withholding of 20+ people. Communication skills, managing money, working with others to complete a job/project. Appreciating those I work for and under. Being able to handle stressful situations and able to delegate responsibilities.

Veterans Memorial Drive Animal Hospital (November 2009 – March 2010) Front Desk

Greets patients as they arrive for appointments. Answers phones. Schedules new and follow-up appointments. Responsible for the check-in and out process including scanning information and entering/updating and verifying all demographic information. Collects patient payment at designated point in the patient appointment. Enters data, including medical history information, as duties as assigned. Scans test results and other documentation as needed. Evaluates patient responsibility and collects payment at time of service. Prepare afternoon deposits.

Software: Microsoft word, Excel, Powerpoint, eClinical Works and Allscripts

Education: Fortis Institute– 2013 graduate- Medical Assistant Certificate with Honors. Klein Forest High School