Customer Service Administrative Assistant

Julicia Watson

**** ************ ****** *** ** • Bronx, NY 10462

347-***-**** • ************@*****.***

PROFILE:

• Experience with IDX, Eagle, Canopy, and Centricity.

• Over nine plus years of administrative experience.

• Experience in formulating monthly expenses reimbursements and budgets.

• Able to multitask in a pressured environment.

• Strong skills in outlook, excel, power point, and access.

• Timely and efficient collection of co-pays via check, credit or cash.

• Expert experience in answering up to 10 live phone lines.

• Able to type 30-45 WPM.

• Over twelve years of public customer service.

EDUCATION:

DeVry College of New York

Bachelor of Professional Studies in Technical Management

Concentration: Healthcare Technical Information Management

Expected Graduation: January 2015

ASA College of Excellence

A.A.S Degree in Healthcare Administration

GPA 3.75

EXPERIENCE:

EXECUTIVE ADMINISTRATOR Brooklyn Hospital (04/2012-

Present)

• Worked alongside a Director of Minimally Invasive Surgery as a personal assistant.

• Organized domestic/international travel planning, as well as expense management and

processing

• Drafted and coordinated meeting agendas, materials and transcribed meeting minutes.

• Coordinated conference meetings with several senior medical providers.

• Coordinated and maintained the surgeons’ personal and professional calendar.

• Organized and facilitated weekly Q&A team meetings.

• Pre-authorized insurance, provided CPT and ICD coding, while scheduling surgical procedures.

• Responded and organized to Chair’s outlook email.

• Kept and maintained an organized office space with patient’s records and medical reports.

ADMINISTRATIVE ASSISTANT Mt. Sinai Hospital (02/2010 – 04/2012)

• Maintained an organized and up to date filing system and contact database

• Scheduled upcoming surgeries, follow-up, and walk in appointments for ophthalmologist

specialist.

• Made follow-up and reminder phone calls to various patients in regards to their upcoming

appointments.

• Verified insurance approval and confirmations via several phone calls and letters to different

insurance groups.

• Tran scripted Doctors reports, progress notes, and letters.

• Took dictated notes in morning team meetings with Doctor and nursing staff.

• Continuously completed CMS-1500 forms on a daily basis.

• Organized potential fellowships charts, and facilitated interviews.

CASE MANAGER SUPERVISOR Argus Community (07/2002-

02/2010)

• Over saw the work of two staff members while providing case management services to a case

load of 35 clients.

• Completed screening, intakes, and assessments; subsequently completed a treatment plan with

the proper documentation, follow-up and monitoring of the plan.

• Advocated and had knowledge of available and appropriate services for participants and their

families.

• Led case conferences with outside medical and non-medical providers.

• Conducted daily morning meetings to address team issues and delegate team tasks.

• Made referrals and appointments to the appropriate outside providers assuring that clients

received the proper services.

• Conducted QA home visits, assuring that the CFW was providing clients with updated medical

services.

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