Sales Project Manager

JOLENE M. SIGG

Napoleon, OH ***** 419-***-**** ********@*****.***

CAREER PROFILE

A professional with leadership experience implementing best business practices: detail-oriented, team focused,

passionate and articulate. This professional has a strong educational background demonstrating the importance

for staying up to date in areas of expertise. Experienced in management, building employee and customer relationships, sales,

marketing, training, accounting and performing detailed analysis to achieve desired results.

EDUCATION

Master of Business Administration, Defiance College; Defiance, OH

Bachelor of Arts - Organizational Management, Bluffton College; Bluffton, OH

KEY PROFICIENCIES

Project Management / Consulting Collaboration / Team Building Coordinate learning / Instruction

Management / Planning / Sales Bookkeeping / Compensation Word / Excel / Power Point

Relationship Building / Supervision HR / Payroll / Treasurer Quickbooks / ADP / Acrob

PROFESSIONAL EXPERIENCE

Northwest State Community College; Archbold, OH - Adjunct/Freelance Instructor 2006 to Present

Developed a course in “Information Tools and Technology,” obtaining a 99% proficiency and passage rate of

students taking the course preparing current teachers as well as aspiring teachers to use technology in various

ways in the classroom.

Provides instruction for groups in their workplace how to integrate and manage Microsoft Office products for

better efficiencies; specifically on Excel, Word, PowerPoint, Access 2003, 2007, and 2010, as well as

Quickbooks and Keyboarding.

American Association of Lutheran Churches (AALC); Ft. Wayne, IN 6/2012 to 11/2012

Project Manager / Analyst / Consultant

Reviewing and implementing software and technology changes to increase efficiencies by 60%.

Coordinated the reorganization of the office to improve daily functionality in this national organization.

Developed a Procedure’s manual for office managers’ task to maintain continuity in the event of the manager’s

absence.

Collected and examined vital Word documents and converted them into interactive forms for website and

Email use.

Diagnosed flaws in the sharing of online documents and provided instruction to key personnel in proper use.

Assisted Office Manger during an extended absence which allowed time to examine and strengthen the

Procedure Manual.

Farmers & Merchants State Bank; Archbold, OH 2005-2011

HR Department Training Coordinator/Senior Sales Coach

Coordinated and tracked all bank related seminars/education on and off site. Centralized recording and

reporting for better efficiencies. Led and developed the orientation program for all new employees.

Developed a curriculum of instruction for Microsoft Access, Word, PowerPoint and Excel for new and

current employees on-site thereby reducing extra training cost to the Bank.

Developed and instructed a “Train the Trainer” program whereby management was coached to communicate

effectively with their subordinates.

Created, established and led various projects that increased community-wide exposure to the products the

bank offers. For example: the “Apprentice” promotion that revitalized existing items into effective product

and services gaining F&M the BKD award in 2006: the “Deal or No Deal” that successfully boosted morale in

the organization, and the “Pay-it-Forward” initiative that successfully shaped the communities connection to

the bank.

Researched and recommended to management a bank-wide customer service program for consistency and

branding.

JOLENE M. SIGG PAGE 2

PROFESSIONAL EXPERIENCE (Continued)

Farmers & Merchants State Bank (Continued)

Headed the sales program as a senior sales coach supervising several office managers in the program and their

approach to sales. Coached office managers on training their staff on sales and creating service excellence to

implement accountability for the sales program.

Created, implemented and supervised all aspects of Excel record keeping as it relates to all employee training,

tellers, and call center and reception staff.

Four County Career Center, Adult Ed WIA Program; Archbold, OH 2003-2005

Henry County Out of School Youth Coordinator

Located out of school youth in Henry County recruited them into programs, assisted in the development of,

and presented work readiness workshops/seminars.

Tutored/substituted as a teacher for local schools in a Four County area. Taught GED classes for out of

school youth and at risk youth.

Henry County Health Department; Napoleon, OH - Fiscal Coordinator 2002-2005

Managed all aspects of five to seven different grants ranging from $20-$150,000 with accuracy.

Budgeted, procured forms, and balanced books for the individual grants.

Assisted as Account Clerk in other departments and helped Administrative Assistant with payroll duties.

Instructed and coached others to increase their computer proficiencies.

Developed spreadsheet program to manage books for all grants and Audit preparation.

Northwestern Mutual Life; Defiance; OH - Special Agent/Sales 1997-2000

Gathered personal information from clients in order to help them discover their financial goals and objectives.

Reviewed and coached clients on how the companies’ products and services could help them meet their goals

and objectives.

River City Recreation, Inc.; Napoleon, OH - HR Director / Project Manager 1984-2001

Managed all aspects of payroll, compensation and bookkeeping for a multi-million dollar company.

Developed a comprehensive marketing/sales program and built business relationships achieving 100%

increase in sales over a 12 month period.

Developed spreadsheet programs for easy calculation of books.

Performed project and marketing development to increase traffic and sales.

NOCAC, Head Start; Wauseon, OH - Head Teacher/Supervisor 1983-1984

Supervised all phases of center, implemented individual, and group educational programs for all of the

children enrolled in the center.

Supervised three other personnel to help the center run effectively.

CERTIFICATES & LICENSES

CPR – AED Re-Certification 10/12/2009

State of Ohio Department of Education Long-Term Substitute License (# OH1-38-2040 1-VO-P). Renewed

08/27/03, 04/07/04

State of Ohio Life and Health Insurance License (original date of issue) 11/20/1997

H & R Block: obtained Income Tax preparation Certificate 1987

PROFESSIONAL AFFILIATIONS

Financial Women’s International (FWI) - Board of directors and Chair for District Conferences

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