Customer Service Sales

CURRICULUM VITAE

Obj***

M. SARAVANAN

Mobile No: 994**-*****

Career Objective

E- Mail ID: *************@*****.***

Academic Chronicle

Seeking a career with a progressive result oriented organization that offers to work in a dynamic and

challenging environment this gives the ample opportunity to prove, improve and grow in career and

professional advancement.

Master of Business Administration (MBA)

Period of study : 2009-2011

Name of the institution : SVS Institute of Management Studies

Specialization : Human Resource & Marketing

Percentage : 82%

Bachelor of business management (BBM)

Period of study : 2006-2009

Name of the college : Shri Nehru Maha Vidyalaya College of Arts & Science

Percentage : 73%

Higher Secondary

Year of passing : 2004-2006

Name of the school : CSI Boys Higher Secondary School, Coimbatore

Percentage : 50%

S.S.L.C

Year of passing : 2004

Name of the school : V.S Sengottaiah High School, Sundarapuram, Coimbatore

Percentage : 60%

Project Exposures

BBM

Title : A study on customer satisfaction of Maruti Suzuki swift with

Special reference to Ambal Autos, Coimbatore.

Organization : Ambal Auto’s, Coimbatore.

MBA

1st year : Mini Project

Title : Internship Training Program

Organization : Ambal Auto’s, Coimbatore.

2nd year : Final Project

Title : A Study on the Effectiveness of Training and Development in Ambal

Auto’s in Coimbatore district

Organization : Ambal Auto’s in Coimbatore district.

Technical Proficiency

Operating System : DOS, Windows XP, Windows 2000, Windows 7/

Vista/95/98/2000

Strengths

Packages : MS Office/Visual Basics

Good communication skills

Ability to adapt with an environment

Comprehensive problem solving

Clear and Positive thinking & Good team player

Working Experience

I worked in ABT MARUTI, R.S. Puram Branch in Coimbatore.

Designation: Field Sales Executive (FSE), System Operating for Insurance and RTO Department.

Duration: 1 years. 2011-12

I worked in TECHNO-CAP EQUIPMENTS INDIA PVT.LTD Coimbatore.

Designation: Senior Marketing Executive (SME) & Customer Support Executive. It’s a leading container

manufacturing company.

Duration: 1 Year. 2012-2013

Currently working in HDFC STANDARD LIFE INSURANCE COMPANY LTD Coimbatore.

Designation: Business Development Manager (BDM).

Achievements

Duration: 1 Year, 2 months till now. 2013-2014

Excelled within service-oriented industry. Cultivated positive relationships with customers and

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expanded business through word-of-mouth referrals.

Earned awards for excellent sales performance, including Legion of Honor, Certificates and Bronze

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Tablet awards.

Consistently met and frequently exceeded the financial objectives of represented clients. Assessed risk

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tolerance and investment/risk-management goals to recommend solutions optimally suited to client

needs.

Award-Winning Business Development Manager

Provided sound financial, insurance and wealth-management services to protect client assets and grow the net

worth of their respective portfolios.

Top-ranked Business Development Manager of sales success and Get a certificate and

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appreciation for Circle Head Round Table FY 2013-14 as a ranked 1 in the month of Dec 2013.

Proven ability to lead sales teams to achieve targets. Offer an in-depth understanding of the sales

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cycle process and remain focused on customer satisfaction throughout all stages.

Results:

Ranked as #1 Business Development Manager (out of 10) in 2013-14.

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Introduced new gasket lines into the market, often closing sight-unseen sales of newly released

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products.

Demonstrated an unwavering commitment to customer service, adding new customers while

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maintaining premium service levels with existing accounts.

Skills

Experienced in dealing with Retirement, Savings, Health/Protection and Children plans

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Experienced in maintaining favorable relationships with customers and companies

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Quick to grasp the knowledge of new insurance products, policies and their prices

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Responsible for calculating the premium amounts and set up payment methods

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Initiated new insurance marketing strategies

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Always being flexible, positive, and creative in a dynamic, fast paced and changing environment

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Linguistic Abilities

Meeting a customer’s needs business through innovative and relevant solutions.

To Speak : English, Tamil, and Malayalam.

To Read : English, Tamil.

Personal Profile

To Write : English, Tamil.

Name : Saravanan. M

Date of Birth : 21-05-1987

Fathers Name : Mani. V

Occupation : Security Head Guard (LVCS CBE)

Gender : Male

Nationality : Indian

Marital status : Single

Address : 12/12, Municipal Lay-Out, Andal Thottam, Sundarapuram (p-o),

Declaration

Kurichi, Coimbatore- 641024.

I hereby declare that the above information and particulars are true and correct to the best of my

knowledge and belief.

Thanking you

PLACE: Coimbatore Yours Truly,

DATE: 05/09/2014 (Saravanan. M)

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