Customer Service Sales

Carolyn

Murphy

**** *** ******** ** 678-***-****

Marietta, GA 30060

**************@*****.***

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Synopsis:

Results oriented professional with diverse management skills including

Management, Human Resources, Sales, Customer Service, and Administration

with extensive background (25 years) in the following broad-based

competencies:

Recruiting/Sales, AP/AR, Workers Comp, ADA, Safety, Health & Dental

Insurance, FLSA

FMLA, OSHA, Performance Mgmt, COBRA, HIPPA, Branch Administrator, P&L

Management, and Employee Relations.

Strong communication skills, efficient and detail oriented. Enjoy multi-

tasking and interacting with internal employees and external customers.

Computer Skills:

MS Office 2007, Excel, Lotus Notes, Windows 7, Act, Access, ADP Payroll,

Internet, Outlook, Works, Intuit payroll system, QuickBooks, and Goldmine.

Experience:

2010-Current Owner/Operator

Marietta, GA

Encore Staffing,

Inc

2003-2010 Branch Manager

Flexibility

Staffing, Inc. Atlanta, GA

. Plan and direct all sales activity

. Recruit, interview, hire, terminate, and train operations team

. Create innovative, cost effective strategies for high volume

recruiting environment

. Maintained payroll records for 200 + employees and insured legal

compliance

. Conduct orientations, benefits enrollment and generally assure

compliance with federal and state laws related to employment

. Safety Coordinator

. Represent the company in the community, at customer presentations and

in HR related matters such as unemployment hearings

. Increased sales by 75% within first 6 months

. Managed all operational issues for branch

. Developed new business and client retention

. Full budget and P/L management

. Start-up (2) Offices in GA & LA

. Managed (3) client on-site locations/production

Carolyn Murphy Resume Page 2

1998 - 2003 Human Resources/ Regional Risk

Manager

CMSG

Staffing, Inc. Orlando, FL

. HR Manager for 8 branches (Orlando, Sanford, Kissimmee, Jacksonville,

Tampa, Daytona, Pensacola

and St. Petersburg.

. Won contract with Walt Disney World, Epcot, MGM and Pleasure Island

. Successfully recruited, hired, trained, and evaluated employees.

. Resolve complaints and problems as appropriate; conduct

investigations when necessary and recommend resolutions

. Start up offices in Kissimmee and South Orlando, FL

. Managed Fleet Vehicles and drivers for (8) branches.

. Ensured compliance with federal, state and local HR related

regulations.

. Secured and managed benefits package, including Health and Dental

insurance.

. Secured Workers Compensation, General Liability, and Auto insurance.

. Managed local HR issues consisting of (35) internal & over 1500

external employees

. Reduced the Workers Compensation modifying rate to .089 %.

. Managed Workers Compensation issues for (8) branches.

. Worked closely with medical providers and claims adjusters to assure

claims were

conducted in the best interest of the company.

. EEO, ERISA, ADA, COBRA, OSHA, FMLA, AAP Administrator.

1989 - 1998 Sales/Human Resources/Management

Workers of Orlando,

Inc. Orlando, FL

. Used advanced account management skills to secure contracts with Walt

Disney, World, Epcot, MGM, Pleasure Island and all Walt Disney World

Resorts. These accounts comprised 2.5 million dollars.

. Won new business with key accounts as Sales Representative

. Managed Workers' Compensation issues and records for thirteen offices.

. Implemented a modified duty system to allow injured employees to

return to work sooner.

. Decreased Workers Compensation reserves to less than .08 %.

. Achieved a Drug Free Workplace according to the guidelines of the

State of Florida.

. Managed general operational issues, overseeing 25 internal employees

and over

1200 external employees.

Education:

Ocala Jr. College Associates

Degree

Seminole Com College Business Management

The Knowledge Shop Advanced Computer

Training

Seminole Comm. College Computer Software

Application

Affiliations:

American Red Cross Save The Children

Who's Who of Business Women United Way

USA Freedom Corp Board Member (Fulton County

Workforce Dev)

Contact this candidate