Customer Service High School

JEFF FRIZZELL

**** **** ****** ******* **. C: 616-***-****

*********@*****.***

Summary

Seeking employment with a growing automotive company where I can use my

experience in customer service, problem-

solving, and communication skills as well as knowledge of automotive repair

and parts

Highlights

Answering the phone Call customers when jobs were finished

Advise customers

[pic] Kent Skills Center Grand Rapids Michigan for Auto

Mechanics

Write up work orders New Car Dealership Experience

Experience

Service Advisor 2/2014 to Current

Shirey Cadillac Oak Lawn, IL

Schedule appointments, Generating estimates,

Inspect vehicle, and recommend service to clients.

Promote the sales of services, parts, and accessories using service

history

Write up warranty repairs in accordance with warranty specifications.

Establish a meaningful and on going relationship with customers.

Resolving customer complaints

Service Advisor/ Owner 12/1997 to 02/2014

Wrenches in Motion L.L.C Wyoming, MI

* Answering the phone from potential customers for repair or parts and

accessories for their vehicle.

* Advised customers when to bring their vehicle in for repair work and how

long it would take.

* WrIte up work orders with all necessary customer, vehicle info and

problem

* Diagnose what the problem with vehicle is and what is needed to correct

problem.

* Look up parts that were needed for repair

* Call customer with diagnose and cost of repairs and upsells

* Notify customer when vehicle was done

* Greet customer for pick up

Mechanic 03/1995 to 10/1997

Recreational Motorsports Wyoming, MI

* Greeted customers. * Pulled parts from stock or ordered parts

needed to finish the job

* Wrote up work orders. * Looked up parts needed for repair.

* Repaired vehicles. * Called customers to keep them in the loop and

let them know when jobs were finished.

Education

Rogers High School

1981

*General studies and power mechanics

Graduated Diploma

Wyoming, MI,

USA

Certificate: Auto Mechanics

1981

Grand

Rapids, MI,

USA

* Kent Career Technical Center

*Completed all classes for auto mechanics

*Front end alignment

*Air conditioning and electrical

*Brakes

*Engine

*Master motorcycle mechanic Certificate in 1995

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