Customer Service Representative

Claudia Gamez

El Paso, TX

*****.******@*****.*** - 575-***-****

WORK EXPERIENCE

Customer Service Representative

Alorica - El Paso, TX - September 2013 to February 2014

Responsibilities

•Attracts potential customers by answering product and service questions; suggesting information about other

products and services.

•Opens customer accounts by recording account information.

•Maintains customer records by updating account information.

•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the

problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;

following up to ensure resolution.

•Maintains financial accounts by processing customer adjustments.

•Recommends potential products or services to management by collecting customer information and analyzing

customer needs.

•Prepares product or service reports by collecting and analyzing customer information.

•Contributes to team effort by accomplishing related results as needed.

Skills Used

Be a Great listener

Great communication skills

Be calm and had patience

Be honest

Be Confident

Work under Pressure

Time Manager

Cashier

Walmart Supercenter - Plainview, TX - May 2012 to December 2012

Responsibilities

• Greet customers as they arrive at the store and provide them with information about products and/or services

• Respond to customers’ complaints and resolve their issues

• Take payment in exchange of items sold

• Bag, box and wrap purchased items

• Identify prices of goods using memory or scanner

• Enter transactions in the cash register and provide customers with the total bill

• Sort and count currency and coins

• Issue receipts and change to customers

• Count money at the end and beginning of each shift

• Process exchanges and refunds

• Ensure that all checkout counters have enough cash

• Process credit card and check payments

• Weigh items and determine prices of the same

• Issue trading stamps and gift cards

• Perform the duties of customer service representative when required

• Maintain periodic sales reports and spreadsheets

• Assist in stocking shelves, rotating merchandise and marking prices

• Ensure management of daily cash accounts

• Maintain periodic transaction reports

• Ensure maintenance of check out areas

• Resolve customer complaints in a proactive manner

• Open and close tills

• Train other staff members to work as cashier

• Maintain knowledge of store inventory and sales activities

• Keep the work area tidy and clean

EDUCATION

Nursing

Emerald Nursing School - El Paso, TX

2014 to 2014

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