Customer Service Representative

TYA LUCAS

** ***** ***** ***. * 336-***-****

Greensboro, NC 27409 *******@***.***

PROFILE: College graduate with interests in customer-service oriented

position. Strengths include:

. Excellent communication and interpersonal skills. Work well with

others.

. Proven work ethic, initiative and follow through. Can be counted on to

complete tasks.

EDUCATION AND SKILLS

NORTH CAROLINA A&T UNIVERSITY

M.S. in Industrial Technology, December 2006.

B.S. Communications, May 2005. Magna Cum Laude; Dean's List all semesters

attended.

Skills: Fluent in Spanish (written, reading, and verbal), Proficient in

Microsoft Word, PowerPoint, and Excel

EMPLOYMENT EXPERIENCE

MOSES H. CONE MEMORIAL HOSPITAL, Greensboro, NC 05/2007-01/2014

Receptionist- experience in a fast-paced, high-stress medical setting;

acted as a patient liaison on varying inpatient units. Clerical duties,

management of patient medical records, billing and coding experience.

BANK OF AMERICA, Greensboro, NC 03/2012-06/2012

Bank Teller- predominantly acted as a liaison for non-English speaking

customers. Responsible for management of money, cashing checks, and

maintenance of computer systems

DELUXE CORPORATION, Greensboro, NC 07/2009-03/2010

Customer Service Representative- responsible for communication with

customers as a main source for troubleshooting and creating new accounts

Team Leader- responsible for supervision of other employees; managing team

goals and daily planning and division of tasks

ACTIVITIES

Boys and Girls Club of America, 2004-present

participated as a Big Sister to younger girls within the community

Latino Arts, 2004-present

Raising awareness to race inequality among the Latino population; Providing

resources to the Latino community in the area

References available upon request.

Contact this candidate