Customer Service Sales

MELORA JOSEPH

Phone#646-***-****

Email *******@*****.***

QUALIFICATIONS Over ten years experience working with children and working with the

public. Ability to work well with others and uplift a team. Self- motivated

innovative and determined to get the job done to the best of my abilities.

Very passionate about helping others in a business setting and working

in personal setting as a caregiver.

EXPERIENCE 6/2012-7/2014 Nanny Bronx, NY

Nanny

Responsibilities included waking up the baby, meal prep, taking him to

to the park, light housework, changing diapers, reading stories and

eventually teaching him the alphabet and numbers. I watch him from

when he was eight months old to when he was two years old. I am still

in contact with the family.

3/2009-8/2009 People Care New York, NY

Home Health Aide

Involved in taking care of different patients in their homes

promoting independence. Utilized strong assessment skills to determine

necessary patient care because each patient has a specific care plan. Took

and recorded patient’s temperature, pulse and blood pressure and

monitored fluid intake and output levels.

5/2004-6/2008 Contractors&Builders New York, NY

Data Collector

This job was a temp.job that is only available three months per year. It

was to eradicate the Asian Longhorned Beetle. Responsibilities changed

throughout the years with each promotion. First position was an

Environmental Helper. This involved making sure no one entered in the

restricted area and to keep track of when the workers went on and off

duty from their assigned areas. Last position was a Data Collector. Held

this position from 2006 to 2008. Duties was documenting the tree

measurements, the time when the solution was placed in the tree, and

calculating how much solution was needed for each tree being treated.

10/2005-3/2007 The Princeton Review New York, NY

Data Entry

Involved scanning region test papers statewide. Other duties include

making sure the student id, date of birth, grade, etc.is correct. Assisted in

other areas of administrative work including data entry, file organization,

research and development.

10/2005-3/2007 The Body Shop New York, NY

Sales Associate/ Asst. Manager

Greeted customers and ascertained customers’ needs by recommending

products, answering and demonstrating questions regarding the use and

care of the merchandise. Computed and maintained records related to

sales prices, total purchases and processed. Operated on a cash register,

answered calls, replenished floor stock, and processed payments. Trained

and served as a peer coach for new sales associates. Developed positive

customer relationships through friendly greetings and excellent service.

6/2000-5/2004 Pathmark Bronx, NY

Cashier/ Customer Service Rep.

Executed cash transactions quickly and accurately. Praised by

management for being a fast and efficient worker, requiring little

supervision. Served shoppers in a prompt, courteous and friendly manner

helped build long-term customer relationships. Provided and managed

customer service during an average of 30 calls per day by answering

customers’ inquiries by asking open-ended questions to assess customers’

needs, resolved issues efficiently and providing new product information

and recommendations. Organized the store by returning all merchandise

to its proper place for customers to have access to also it lower the rate

of damaged products.

3/2001-6/2001 Children’s Arts & Science New York, NY

Group leader/ After School Teacher

Developed programs and collaborated with a team of faculty to work with

a class of students to increase interest in higher learning. Also enforced

rules and procedures for maintaining order among the students.

Administered, developed, and corrected test/quizzes in a timely manner.

Consistently received positive teacher evaluations from student and parents.

EDUCATION

2/2009-3/2009 Home Health Aide Training New York, NY

9/1999-1/2002 St. John's University Jamaica, NY

Criminal Justice Major

9/1995-9/1999 Cardinal Spellman Bronx, NY

Merit Diploma and Achievement Awards

All references furnished upon request.

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