Customer Service Manager

Tricia Painter

Aliso Viejo, CA *****

714-***-****

****************@*****.***

CAREER OBJECTIVE:

Experienced business professional seeking a challenging position that will best utilize my diverse

skills in Operations, Administration, Management, Accounting, Inventory Control and Customer

Service.

PROFESSIONAL EXPERIENCE:

EEC, Inc. - Costa Mesa, CA.

Corporate Manager (Administration, Operations, Customer Service/Sales, Accounting)

2006 - Present

Responsible for the operations, inside/outside sales, complete financial and administrative duties for a

commercial HVAC Controls contracting firm. Additionally, I was responsible for certified payroll, Union

reporting, corporate taxes, external auditing oversight and scheduling of workforce. I supervised multiple

job sites daily throughout Los Angeles and Orange Counties. I procured inventory and dispatch for all

contracts. I was the acting liaison between clients and job site personnel. Responsibilities included all

contract bidding and customer service management.

The Spellbound Development Group Inc. - Irvine, CA.

Administrative/ Customer Service/Accounting Manager

2001-2006

Responsible for the administration, accounting and customer service department for a food safety

development company geared towards the food service industry. Additionally, I was responsible for

maintaining all major national accounts. Increased account base by 30%. I also had sole responsibility for

the creative graphics and content of a safety driven poster program distributed nationally on a monthly

basis.

GreenCare International Inc. - Huntington Beach, CA.

Corporate Manager (Administrative/Accounting Manager/National Accounts)

1997-2001

I had sole responsibility for the U.S. executive office of an international turf aeration system

manufacturing company. Responsibilities included national accounts, corporate taxes, payroll, accounts

payable and receivable, sales supervision and support, customs import/export, inventory control,

purchasing and customer service. I was responsible for all trade show management and coordination

nationally.

Mid-Continent Adjustment Co., Inc. - Fountain Valley, CA.

Administrative Manager/Customer Service Manager/ Accounting

1990-1997

I was instrumentally responsible for the operation of the third largest commercial collection agency in the

U.S. I supervised clerical staff, computer system administration, purchasing, payroll, accounts payable/

receivable, managed trust accounts, collections and extensive customer service.

EDUCATION AND SPECIAL TRAINING:

Computer skills - Windows XP, Microsoft Office, QuickBooks Pro, Access, Outlook and rapid

adaptability to any specialized/custom software programs.

I have conducted national training seminars involving customer service as the fundamental key to the

success of business. I have attended numerous seminars involving management, customer service,

accounting and women in business.

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