Area Manager/District Manager-Food Service,Customer Service

Cynthia Lawrence

Cell:757-***-**** - *********@*****.***

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Objective:

Obtain managerial/ operational position leveraging a dynamic 20 + year professional food industry and entrepreneurial

experience, leading multi-sites or singular units’ daily operation in fast-paced environments. Strong qualifications in

creative solutions, strategic management, profit margin growth, personnel development, team building, and team

leadership. Dedicated to continuous improvements in the quality of products, productivity, customer service, and cross-

functional development of staff members and efficiencies. Exceptional experience guiding and managing all business

challenges encountered by fast-paced, aggressive, growth oriented companies.

Core Competencies:

Operations Management

Scope of responsibility is diverse and includes planning, budgeting, expense control, recruitment, staffing, scheduling,

procurement, inventory control, facilities management, marketing and customer service/ guest relations. Result:

Contributed to solid cost reduction and revenue/ profit growth.

Customer Relations/ Community Outreach Connections

Manage ongoing relationships with key customers, utilizing network connections to maintain business diversity and

opportunities. Fundraisers, grass root connections to leverage needs of business and customer. Franchise Partners

liaison. Establish Brand recognition through outreach programs.

Training and Development

Direct teams of up to 100 responsible for food production and service delivery. Training store Manager in all concepts .

Assisted with creation/ design of operations manuals and training aids . New product roll-outs and promotional concepts

implements.

Purchasing, Inventory Management, Vendor Relations, Budgeting

Plan, budget and manage purchasing, vendor selections and negotiate terms and conditions. Knowledgeable of P&L

management & statements reconciliation, Inventory planning, replenishing program and forecasting. Proficient in work

survival skills.

Owner/ Operator of Home Style Grill /Shoppe:” Bitz & Pecez”, Virginia. CLAD Enterprise Inc. 2003-2004,

Transferable skills:

Organization, Management and Leadership; Communication; Human Relations; Research and Development; Work

Survival.

Experience:

Director, Operational Training and Development/ Thinkpink Inc. / Pinkberry Conn. Jan ’12- Present

• Responsible for all areas of performance management for direct reports; determine goals, and provide

coaching and development.

• Support Operational and Company initiatives providing exceptional leadership and operational guidance

• Execute operational plans, ensuring efficiency and effectiveness to deliver optimum results.

• Accountable for financial performance and measurement for assigned areas.

• Ensure knowledge and adherence to administrative processes, policies and procedures and compliance with

applicable local, state and federal regulations and laws.

Team Leader, Product Distribution Company, VA Market (Temporary) Feb ’11- Present

• Coordinate and Organize Periodical Distribution at assigned locations

• Lead team of 6-8 in logistics and recruiting of contractors for customer delivery operations

• Scheduling, training and development, administrative functions

• Supervised inbound and outbound product traffic

General Manager ; Marketing Manager/ Dallas BBQ, Weston Inc. Aug ’09- Nov.’10

• Full Service Restaurant duties

• Operational and administrative functions/ Financial Measurements

• Deliver Restaurant Controllable Profit

• Execution of highest standards of OSHA, local health and safety codes,company safety and security codes

• Staffing and Development

• Partner to Marketing initiatives for Brand, Instrumental in soliciting Tour Bus Company partnership.

• Managed 15 events per month - Volume $3 million

District Manager, Jamba Juice Inc. NY/ NJ market June ’06- Jul ‘09

• Direct and Coach General Managers to ensure financial accountabilities amongst team to achieve great

financial results

• Develop and Maintains positive and progressive learning environments/ building teams to insure sound

financial results, uphold Brand standards, and personal development.

• Lead and Manage Marketing and Promotions for District and Company.

• Drive the Implementation of company programs by motivating and supporting store management team.

• Develop strategic and operational plans for the team, managing execution and measuring be results.

• Provide functional expertise and executing functional responsibility

• Awarded for excellence by marketing department/ Emerging Market Leader for 2 years

• Volume units (8 stores) $12.3 million+

• In position completely June 2006

General Manager/ Multi Unit, Jamba Juice Inc. Feb’04 – Jul ‘09

• Overall Operations, Customer Focused Experiences, Sales Performance and execute Brand Excellence in

each unit.

• Maximize Sales and Profit thru solid People Development and Environment climate strategies along with

strong accountabilities.

• Maintain exceptional level of customer service and experiences thru highly engaged and strong team

members and Shift Managers/ General Managers.

• Emerging Market (NYC) leader, company awards and honors

• Training Store Manager since March ’04, New Store Opening Manager since May ’04

June 2003 Applebee’s Casual Dining, Virginia, Full Service Restaurant

April 2001 Braid Group/ Wendy’s Training Store General Manager, NY

Oct. 1999 Ranch 1, Project Coordinator/ Concept Development

April 1998 Discovery Zone (FEC) District Manager/ Unit Manager, NYC *

May 1994 Roy Rogers/ Marriot Corp, Area Manager, NYC *

Education: Certifications:

Fordham University; Pre- Med: Major * NYC Board of Health Certified, Serve Safe

Taylor Business Institute Accounting, A.O.S. * American Red Cross ( FEMA)

Queens College; Accounting * 4-H Camp in Williamsburg, VA

2010 -2012 Nyack College; Bachelors of Science : Organizational Leadership

2014- Grand Canyon MS/ Organizational Leadership, Strategic Management

University Program; MBA ( Dual)

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