Customer Service Representative

Juline A. Thompson

*** ********** ***, *********** ** 30281 • ***************@*****.***• 678-***-****

SUMMARY

An emerging professional seeking a position in the Human resource fields where excellent analytical and technical

skills can help improve the company's profitability. Detail-oriented human resources professional who excels under

tight deadlines, while anticipating and averting potential problems by proactively streamlining processes.HR Specialist

with over 4 years in recruitment and employment processes. HR Personnel who communicates and collaborates

effectively with all levels of personnel by relying on excellent interpersonal skills, outstanding customer service and a

solid expertise in human resources management. Proven track record of researching, organizing and analyzing data.

Experienced Service Representative with many work related operating systems. Expert at developing long term

business relationships with customers and suppliers. Experienced in rate negotiation. Established leadership skills by

coaching and training new hires. Ability and extensive experience in working in a fast paced environment. (24 hour a

day, 7 day a week produce warehouse). A self-starter with the ability to work under minimal supervision.

HIGHLIGHTS

Excellent interpersonal and coaching skills Motivated

Talent assessments Conscientious

Proficient communicator Interviewing

Recruiting and selection techniques Background checks

Hiring recommendations

EXPERIENCE

ROSEMONT FARMS/CH ROBINSON March/2008 - Present

OFFICE MANAGER/ EXEC. ASSISTANT Atlanta, GA

Responsible for overseeing and coordinating all Office/administrative functions: preparing correspondence,

expense reports, placing orders with suppliers, misc. excel reports, copier projects, mail handling, and data base

management (i.e. tracks outbound trucks, prepares shipping documents, data entry, conducts inventories and

orders office supplies).

Conducted reference and background checks on all job applicants.

Communicated the duties, compensation benefits and working conditions to all potential candidates.

Developed reports on employee headcount, monthly HR reports and quarterly training reports.

Guided candidates through in-house computer testing.

Payables and Receivable’s; responsible for the application, reconciliation and approval of over 2 million

dollars annually in payables from 3rd party warehousing, inspection services, Labor staffing and material suppliers.

Responsible for tracking, allocating and reporting receivables from warehouse service center customers (over 3

million annually).

Acted as the primary liaison with the clients.

Interview, hire and train new hires.

CUSTOMER SERVICE REPRESENTATIVE August/2005- March/2007

AMERICAN EXPRESS Miami Lakes, FL

Worked in fast paced, structured call center environment.

Grew and nurtured customer relationships on each and every call that result in measurable corporate client

experiences.

Documented necessary account information and offer solutions that benefit the customer.

Maintained acceptable performance standards, including effectiveness, efficiency and quality.

• ***************@*****.*** • 678-***-**** •

Juline A. Thompson- Page 2

ASSISTANT CLOSING COORDINATOR May/2001- November/2005

LOWELL HOMES Miami, FL

Presented prospects with proposals and illustrations from a product portfolio that included contracts both

proposed and executed, surveys as well as elevation certificates and all other reports and matters concerning the

project.

Independently researched matters for designated projects.

Performed word processing, database, spreadsheet and PowerPoint duties as required.

STAFFING SUPERVISOR June/2000- January/2001

KELLY SERVICES Miami, FL

Coordinated application process for qualified individuals. Including interviewing and evaluating the candidate’s

education, skills acquired through previous employment, personality and qualifications to work at various client

companies. Based on the information obtained during the interview process extend job offers to qualified

candidates.

Acted as the primary liaison with the clients. Works with clients to evaluate skills required for each job

assignment with client. Troubleshoots and addresses clients’ needs and complaints.

Negotiated bill rates as well as approved modifications to assigned field employees’ pay rates.

Coordinated application process for qualified individuals.

Thoroughly explained the employee handbook during new employee orientations.

ADDITIONAL EXPERIENCE

Administrative Assistant, Career Xchange, Miami, FL Mar/1999- Mar/2000

Office Manager, Davis Auto Parts, Bronx, N.Y. Jan/1996- Mar/1999

EDUCATION AND TRAINING

2010

BACHELOR OF ARTS

KEISER UNIVERSITY Fort Lauderdale/ Online

Concentration: Human Resource Management

2003

ASSOCIATES

KEISER COLLEGE Fort Lauderdale, FL

Major: E- Commerce Technology

SELECTED ACADEMIC PROJECTS OR TRAINING AND ACCOMPLISHMENTS

Outlook; Microsoft Office (all software programs), Famous, Navisphere, True Shot, People Soft,

HRIS

REFERENCES

Available upon request

Contact this candidate