Customer Service Sales

W illiam B. Carlon – P.O.Box **** Arlington, TX **004

682-***-****

*********@*****.***

TX L ife, Health, Accident, H MO General Lines I nsurance Agent: L icense # 1851111

AH IP certified to market Medicare Programs (2012-2014)

Over 15 years of call center management experience as T r ainer, Recruiter, and

S upervisor

Experienced with Microsoft Office and various call center platforms

BA – University of Texas at Austin (1980)

Blue Cross Blue Shield - Northern Plains Alliance at Novo1 (2012-2014) Fort Worth

call center – worked as M edicare Contact Specialist . Handled in-bound customer

i nqui ry calls, and Medicare Part D enrollment sales for Blue Cross Blue Shield

( AH I P Certified 2012 – 2014)

Mobile Showroom Carpet Store ( 2009-2012) Arlington call center – M arketing

M anager for out- bound appointment setting for store sales force. Handled payroll,

Q A, and recruiting for call center

S ilver Leaf Resorts ( 2005-2009) Arlington call center – QA Specialist for out- bound

a ppointment setters

T C IM Services (2001-2005) Longview call center – M anager T rainer / Recruiter for

out-bound telemarketing call center

S ITEL (2001-2002) Longview call center – P art Time AM T rainer /Customer Service

Agent for in-bound customer calls for AOL internet support.

M i l lward Brown I ntelliquest (1998-2001) – Austin call center – M anager T rainer for

out- bound telephone opinion surveyors