Qualification highlights

. Skilled Sales Representative, Administrative Assistant, and Customer

Service Rep with 13+ years' experience in high tech and small business

sector.

. Strong verbal communicator, particularly in high pressure situations

that call for diplomacy, negotiation and humor.

. Proficient with MS Word, Excel, Outlook, PowerPoint, QuickBooks and

numerous other software applications

. Conversant with Internet research.

EXPERIENCE

GrayMatter Marketing Solutions

National Account Executive 2013-

2014

. Established strategic sales plans focused on enhancing account base,

and improving revenue.

. Worked directly with President of company to manage existing clients

and develop improvement strategies for clients businesses to grow

within their market.

. Managed various business development activities including prospecting,

securing sales, maintaining existing client base securing overall

satisfaction and growing revenue.

. Liaising on a daily basis with clients

. Developed sales strategies, identified clients on a national basis and

initiated contact.

. Prepared and delivered presentations to clients and negotiated

agreements to deliver highest level of customer satisfaction

. Organized and secured delegates for National Conferences and a variety

of charity events

Skyview Electronics

In-House Sales Associate and Installations Manager 2008- 2013

. Responded to in store and, in-bound sales phone calls by relying on

detailed product knowledge, with a highly successful closing sales

rate.

. Represented company in a professional manner by phone, in-person, and

email, earned the trust of customers.

. Supervised team of installers, coordinated all installations, managed

inventory for variety of our provided services

. Developed and implemented, computerized organizational tools to assist

in productivity.

Cashlink Corporation

Administrative Assistant & In-House Sales Associate 2004-

2008

. Represented company in a professional manner by phone, email and in-

person, and earned the trust of customers.

. Obtained new business via: market research, and cold calling

. Generated repeat business by providing friendly and efficient customer

service, always handling issues from beginning to resolution.

. Researched, booked, confirmed and coordinated all travel,

appointments, schedules and arrangements.

. Provided excellent technical support for clients' use, and

installation of company equipment occasionally traveling on-site to

provide instruction and troubleshooting, thus generating a significant

number of new referrals.

Network Information Systems

Store Manager and Administrative Sales Associate

2001-2005 (F/T); 2005-2006 (P/T)

. Provided face-to-face individualized assistance and information to

potential and existing client base.

. Developed a good reputation amongst peers and clients for strong

product knowledge and excellent technical communication skills.

. Supervised a team of ten sales representatives working from 10+

external kiosks in high-pressure environments, always maintaining a

professional and calm demeanor.

. Monitored and evaluated a technical support team located both in-house

and overseas, to provide timely web-based technical product.

. Recruited, trained, and coached sales staff in an environment where,

due to technological advancements, product features changed

constantly.

EDUCATION

. MS Office Computer Courses: Academy of Learning, Oakville, ON.

. Master Colorist Certification: The Academy, Etobicoke, ON

. Hairstyling Diploma: Bruno's School of Hair Design, Mississauga, ON

. Esthetician Certification: Marvel School of Esthetics, Calgary, AB

. High School Diploma: Bishop Grandin, Calgary, AB

HOBBIES

. Photography, Yoga, reading and choral singing.

REFERENCES

. Available upon request

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