Customer Service Administrative Assistant

Erica C. Smith

* ********** ****, *********, *** York 14534 • 585-***-**** • *************@*****.***

Professional License:

Georgia State Bar, 2013

Education:

State University of New York at Buffalo Law School, Buffalo, New York

J.D., 2012

State University of New York, College at Brockport, Brockport, New York

B.S., cum laude, 2007

Spelman College, Atlanta, Georgia

2004-2005

Awards and Professional Memberships:

• Phyllis G. Smith Scholarship-3-year Dean’s Scholarship; awarded by the University at Buffalo Law School

• 2012 Justice M. Dolores Denman Award; presented by Western New York Women’s Bar Association

• 2011 Clyde E. Bailey Award-Commitment to the community; presented by Rochester Black Bar Assn.

• 2010 Hargrave Award-Scholastic excellence and support of Western New York Minority Bar Assn.

• Frederick Douglass Moot Court; Competitor, Public Relations Director, and Writing Coach

• Georgia Association of Black Women Attorneys, Member

Work Experience:

Sept 2013-July 2014

Firm Relationship Analyst NCO Norcross, GA

• Acted as a liaison between client creditors and NCO network law firms, communicating daily with assigned firms

• Managed multiple projects simultaneously; supported the implementation of frequent audits; disseminated

directives to law firms; and, monitored acknowledgment/compliance

• Utilized advanced Microsoft Excel functions to produce complex reports used to manage compliance

• Vendor management – Implemented business strategies to maximize relationships with vendors/creditors

• Processed payments and data exchanges from law firms

Aug 2012-Sept 2013

Recruiter/Account Executive Robert Half Legal Atlanta, GA

Supported law firms and corporations by sourcing legal professionals on temporary and contract-to-hire bases

•

Implemented effective Business Development strategies

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Demonstrated full life-cycle recruiting of legal professionals and ability to build strong working relationships

•

Developed business proposals, negotiated employment terms, and mediated disputes

•

Researched and analyzed labor market to determine competitive compensation

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Recognized as strong leader with great attention to detail, in deadline-driven environment

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June 2011-May 2012

Law Clerk HoganWillig Law Firm Buffalo, NY

• Drafted motions and pleadings for Employment; Civil/Criminal Litigation; Real Estate; and, Matrimonial groups

• Collaborated to develop litigation strategies; conducted research to determine applicability of relevant case law;

managed discovery and litigation preparation; and, evaluated contracts and lease agreements

• Project management - Led weekly meetings with Civil Rights Group, reviewing cases and obtaining status reports

• Summer Associate position extended; offered permanent Attorney position post-graduation, yet declined, due to

relocation to Atlanta, GA

June 2010-Aug 2010

Summer Associate Nixon Peabody Law Firm Rochester, NY

• Drafted pleadings and researched for Labor, Litigation, Real Estate, and Environmental departments

• Represented tenants in Rochester City Landlord-Tenant Court as a “Lawyer for the Day”

• Compiled trial binders; updated chapters in legal publications

Sept 2009-May 2012

Senior Administrative Assistant University at Buffalo Law School Admissions Office Buffalo, NY

Erica C. Smith - 2

• Processed applications, handling confidential information pertaining to applicants and students

• Participated in hiring of executive level employees and staff, making hiring recommendations

• Maintained Applicant Tracking System

• Project Management – Prospective Student Literature

• Organized recruiting and networking events

• Assisted with diversity initiatives and local targeted marketing programs

Mar 2009-Aug 2009

Training Department Coordinator Paychex, Inc. Rochester, NY

• Facilitated the hiring process, serving as the point of contact with on-boarding of New Hires

• Maintained Learning Management System and Employee Self-Service Module

• Managed purchasing of office materials

• Project management - Oversaw production of Training Department materials

• Routed telephone calls to the Training Center, while performing clerical and administrative duties

Jan 2008-Dec 2008

Reservations Agent/Interim Supervisor Orange Lake Resorts Orlando, FL

• Received in-bound calls from customers seeking timeshare rentals and processed payments

• Recognized for top quality scores based on customer service and fewest clerical discrepancies

• Coached reservations agents and performed supervisory functions, including development and performance

reviews

Computer Skills: Type 75+ WPM, Advanced Microsoft Office Suite, Case Management/Applicant Tracking/Learning

Management Systems, LexisNexis, Westlaw

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