Customer Service Manager

Mark C. Baldwin

**** ****** *** ********, ** 562-***-**** *********@*****.***

Education

California State University, Long Beach Fall 2010

B.S. in Business Marketing

Work Experience

Westin Bonaventure Hotel & Spa, Los Angeles, CA April 2013 -

Present

Front Desk Associate

. Greet all guests courteously, check them into their proper rooms and

accomadate any requests or needs they have

. Create a productive, comfortable and relaxing experience for all

guests through exceptional customer service

. Communicate openly and often to make our guests feel important and

valued

. Deliver extraordinary service by understanding and anticipating

guests' needs, by paying meticulous attention to the details and by

exceeding every guest's expectation of first-class service

Mr. B's Lawnmower & Repair, Huntington Beach, CA Mar 2010 - August

2012

Sales Associate

. Supervise a team of mechanics

. Accountable for machinery being completed for check out or delivery

upon the promised due date

. Designer of the business cards and currently assisting in development

of new business website

. Handle cash flow as well as the ordering and stocking of inventory

El Dorado Golf Course, Long Beach, CA

June 2005 - Present

Pro Shop Starter

. Greet members and guests courteously sa

. Balance cash drawer, submit daily reports, handle returns and

exchanges

. Responsible to handle both in-store and phone enquiries

. Maintain the standard of excellence and prestige of El Dorado Golf

Course

D&E Casino, Long Beach, CA June 2006- June2011

Pit Boss/Dealer

. Supervised and dealt casino operations for clientele across southern

California

. Demonstrated the ability to work with a team effectively to achieve a

common objective

. Portrayed a high level of professionalism with clients which was

reflected in my customer relations when they would personally request

myself to work for them upon return business

. Helped bring in new business by acquiring new contacts and building on

those relationships

Skills

. Ability to Lead, Manage and Organize a team

. Proficient in MS Excel, Word, Office, Outlook, PowerPoint, MiniTab 15

. Strong Communication, Public Relation, Interpersonal and Bookkeeping

Skills

. Ability to Identify and Resolve Problems, Remain Organized and Work

Well With Little or No Supervision

. Always Punctual

References

. Brian Devot- Union Bank- Vice President, Manager Long Beach Main

Office 562-***-****

. Rick Crowder- American Golf Corporation, El Dorado GC, General Manager

562-***-****

. Edward Watson- Reliance Standard Life Insurance, Sr. Sales Rep

562-***-****

. Jason Koh - Mr. B's Lawnmower Shop, Owner 714-***-****

. Cristina Slim - Westin Bonaventure, Front Desk Manager (213) 624-

1000

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