Customer Service Sales

Mylon Quinton King

**** ****** **** **. ******, TX 77396 • Cell 281-***-**** • Email: *********@*****.***

SUMMARY OF PROFESSIONAL QUALIFICATIONS

Experienced Supply Chain Expert in manufacturing sales

tax compliance

Manager with expertise in

Experienced in building vendor

finance

relationships

Staff training and development

Conduct capital project cost

Spearhead special projects

evaluation

Develop and implement

purchasing processes and

Review vendor performance

procedures.

Present market evaluations to Expert in evaluating operating

senior management costs

EXPERIENCE

Supply Chain Director, ZXP Technologies Highlands, TX (2014

Current)

Provide exceptional customer service to ExxonMobil, BP Castrol, Shell, and Private Label

automotive lubricant customers. Over 40 million gallons shipped from site in 2013.

Increased companywide on time deliveries from 88% in Q4 2013 to company goal of 95% in Q1

2014

Raised 2014 Q1 Profit Margin to surpass company goal, by efficiently fulfilling customer orders in

requested periods with lower operating cost.

Analyzed material usage data to reduce BP Castrol on hand liters inventory on site by 30%

Lead Development of Mentorship and Training program for new hires in the customer service and

production planning departments. Direct and lead multiple departments with a total head count of

17 direct and indirect reports.

Raised Private Label sales from 471,000 in December 2013 to over 700,000 in April 2014 with

projections to surpass the million dollar level within the next 2 months.

Purchasing Manager, ZXP Technologies Highlands, TX (2013 2014)

Use department costing models and comprehensive profit analysis discounting methodology to present

user friendly materials for executive decision making.

Lead implementation of COGZ work order system to gather and analyze cost associated with

maintenance equipment replacement purchases and repairs for presentations of fix/buy decisions to

senior management.

Generate reports to guide overall strategic development, implementation projects, and special projects.

Advise management of market conditions and supplier base activity, which could affect pricing and/or

delivery.

Solicit and evaluate vendor quotes and services; negotiate prices, delivery and terms to determine most

desirable suppliers.

Solicit, negotiate, award and administrate Maintenance, Repairs, and Operations (MRO) contracts.

Account Manager/Production Planner, ZXP Technologies Highlands, TX (2011 2013)

Managed financials and oversaw production and distribution for three accounts held by ZXP

Technologies.

Negotiated contracts, made purchases, and formulated delivery schedules for all raw materials used in

production and blending.

Ensured the availability of products for timely shipment using MRP system

Used MS Excel to track trends in materials usage, prepare end of month financial reports, and

generated monthly sales projections.

Reduced raw materials and finished goods inventory by 25% while maintaining sales volume, and

adhering to stated lead times.

Credit Manager/Personal Banker, Wells Fargo Bank Katy, TX (2009

2011)

Offered financial services and products to current and potential customers including: credit cards, real

estate loans, automobile loans, and supplemental insurances.

Worked with customers to facilitate the achievement of their desired financial goals.

Analyzed credit data and financial statements of customers to determine the degree of risk involved in

extending credit. Prepare reports with customer credit information for use in decision making.

Made decisions regarding the extension of credit to override or send to the appropriate party for sign

off, as well as ensured that all stipulations were met and guidelines were maintained.

“Up and Comer” Award May 2009

Sales Representative, Cbeyond Communications Houston, TX (2008 2009)

Presented and sold Cbeyond BeyondVoice services and applications to small business

customers while adhering to the Cbeyond Sales Activity Model

Accurately entered all sales activity into the sales force automation system on a daily basis.

Increased sales funnel by cold calling, tele marketing, lead groups, chamber meetings,

etc.

Worked to ensure customer paperwork was complete, the order flow process ran

smoothly and the customer was installed in a timely manner.

Market Leader Award – September 2008

Assistant Store Manager, America’s Thrift Stores Baton Rouge, LA (2005

2007)

Managed day to day store operations including scheduling, training, and supervising employees

(50+) while maintaining a customer service oriented operation.

Set store record for sales October 2007

Analyzed monthly P&L statements in order to maintain expense control, inventory levels, shortage

control, and to create policies that maximized profit

Introduced 10 Point Strategic Marketing Plan to CEO which was later implemented and is now in

use throughout the company

EDUCATION

Sam Houston State University, Huntsville Texas

Master of Business and Administration, Finance Concentration

12/2013

University of Alabama, Tuscaloosa Alabama

Bachelors of Science Business and Administration, Management Concentration

05/2005

Certified Professional in Supply Management 06/2014

Certified Six Sigma Green Belt 05/2014

COMPUTER SKILLS

Materials Requirement Planning Excel pivot tables, data analysis

Excel Forecast Modeling Implementation of COGZ work order system

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