Customer Service Sales Representative

Stacy Mandara

***** **** ******* ***, **** Raton, FL 33433• 609-***-**** • *********@*****.***

OBJECTIVE

After excelling and successfully receiving my Bachelors in Communications, I am looking to concentrate

my skills in marketing and sales.

SUMMARY OF SKILLS

• Customer Service •Marketing and Advertising

• Communication (oral and written) •Event Planning

• Relationship building • Public Relations

• Sales •Proficient in Microsoft Office

EDUCATION

Bachelor of Arts and Letters in Communications, The Richard Stockton College of New Jersey

(2011)

• Dean’s List

• Internship with WLF Lake Fred Radio

EMPLOYMENT

Customer Service Sales Representative Wells Fargo

January 2014 Present Boca Raton, FL

• Exceeded in exceptional customer service

• Opened new accounts, credit cards, and personal loans and lines both consumer and business

• Provided advice to customers to help them succeed financially

• Worked with multiple team members to meet daily goals

• Sent referrals to all areas of the bank to provide customer with specific professional advice.

• Established strong customer relationships and trust.

• Obtained the skills to dig deep within the customer to uncover financial needs.

• Learned and implemented over 85 products and services to clients.

• Excelled in tasks involving both the teller line and platform daily.

Trainer/Server Kubels

November 2006 September 2013 Barnegat Light, NJ

• Implemented training curriculum for all new hires

• Supervised new hires during training and evaluated them on their progress

• Recommended best practices and strategies to increase customer satisfaction

• Advertised, marketed, and recommended options to diverse customers to ensure customer

satisfaction

• Communicated product knowledge to customers facilitating decision making

• Created a welcoming environment to customers providing a pleasurable dining and viewing

experience

• Assisted with daily operations dealing with customer complaints creating alternative solutions and

troubleshooting requests

• Met and exceeded sales goals established

• Obtained impeccable organizational and time management skills

Stacy Mandara

23162 Post Gardens Way, Boca Raton, FL 33433• 609-***-**** • *********@*****.***

2

Stacy Mandara

23162 Post Gardens Way, Boca Raton, FL 33433• 609-***-**** • *********@*****.***

REFERENCES

Jo’el Ludovich

Joe’*.********@********.***

609-***-****

Associate Professor at The Richard Stockton College of New Jersey

Chris Schielzo

********@*****.***

609-***-****

Digital Media Planner

Michele Cardinal

*********@*****************.***

609-***-****

Manager at Kubel’s Bar and Grill

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