Quality Assurance Management

ASUNCION HILARIO

** ******* ******** *******, ******* L3S 3M2

***************@*******.*** 647-***-****

QUALITY ASSURANCE PROFESSIONAL

A self-motivated Quality Assurance professional with an extensive

experience in implementing quality management system, ISO 9000, total

laboratory management systems and conducting quality audits in a

manufacturing environment.

Key Strengths

. Highly organized, detail-oriented with demonstrated ability in project

management

. Finely tuned managerial skills, highly analytical with strong problem

solving and decision making skills

. Team player, hardworking and has the ability to perform well under

pressure

. Excellent written and verbal communications skills

. Computer proficient in Microsoft Office

Professional Experience

Quality Assurance & Compliance Officer / Acting Operations Manager

AmbuCom, Toronto, Ontario - April, 2013 to June 2, 2014

Direct Mail Marketing and Consumer Data Acquisition

. Provided valuable expertise in terms of quality and privacy compliance

and operations management to set up the business

. Established, formally documented and maintains the company's quality

management system, consumer marketing and privacy compliance procedures

. Worked with clients (such as Johnson & Johnson Inc.) towards AmbuCom's

certification as an approved supplier

. Conducted equipment validations (e.g. selective insertion machine and

polywrapping machine) to ensure that these can be effectively used and

can meet the target quality levels of the products inserted and/or

polywrapped

. Managed the Operations team to meet production requirements and conducts

Good Manufacturing Practices (GMP) training

. Ensured that products meet the established quality levels and are

released following the established procedures

Quality Assurance Manager

ICOM (A Division of Epsilon), Toronto, Ontario - June, 2005 to Dec 31, 2012

Research and Consumer Data Acquisition

. Worked with Program Management, Consumer Marketing, Procurement and

various vendor to monitor and measure the quality level of the company's

core programs

. Managed the quality management system and developed and maintained a

Quality Scorecard

. Developed product specifications for the core products

. Qualified vendors by conducting quality management system and Good

Manufacturing Practices (GMP) compliance audits

. Provided technical support and expertise in the validation of equipment

and various quality projects

. Acted as liaison with government entities (such as Canada Border

Services, Health Canada, FDA) and clients (Pfizer, McNeil) on regulatory

affairs and quality issues

. Ensured product quality inspections are conducted and issues product

releases

. Handled information security compliance and privacy requirements

. Provided leadership to direct reports including training and development

. Acted as a back-up for the Facilities Manager

Quality Systems Specialist

Innings Telecom Inc., Markham, Ontario - 1994-2004

Development & Manufacturing of Call Distribution Systems

ISO 9001: 2000 Certification, Systems Development, Maintenance &

Improvement

Spear-headed the company's certification to ISO 9001 Standards. Developed

the company's quality system requirements from Quality Manual to system

procedures and work instructions. Established and maintained the company's

Quality Assurance Audit program. Conducted employee training.

Laboratory Management System Specialist - 1990-1993

Quality Assurance Manager - 1986-1990

San Miguel Corporation, Philippines, Hongkong and China

Beer Manufacturing

Total Laboratory Management Systems and Quality Audits

Conducted Total Laboratory Management Systems and Technical Audits on the

different breweries of the company, both local and international, e.g. San

Miguel Corporation's Hongkong Brewery and Guanzhou Brewery in China.

Documented Quality and Safety Manuals and laboratory procedures according

to the ISO standards. Ensured that Good Manufacturing Practices (GMP) and

Good Laboratory Practices (GLP) were maintained.

Quality Assurance Operations & Management, Manpower Planning and Training

Managed a department that provided physico-chemical and microbiological

information to other departments towards the acceptance of raw materials,

control of quality, control of processes and basis for corrective and

preventive action. Prepared operating budgets and capital expenditures and

acquired equipment for the Quality Assurance Department.

Selected Achievement Highlights

. Achieved the certification of a company towards ISO 9001 Standards.

Developed and documented the quality management system requirements, from

Quality Manual to system procedures and processes and work instructions;

maintained the suitability and effectiveness of the quality management

system through regular internal quality audits and performance of

management reviews.

. Recommended and monitored the company's quality objectives which led to

the continuous improvement of processes and enhanced customer

satisfaction. Prepared management reports on product delivery, product

component failures and established Quality Scorecards.

. Qualified Vendors. Conducted quality system audits and Good

Manufacturing Practices (GMP) compliance audits to qualify vendors and

maintained an Approved Vendors List; partnered with the qualified

vendors for the successful execution of the company's core programs.

. Set-up the laboratory management systems of different breweries.

Conducted technical audits and established/documented the laboratory

management systems of San Miguel Corporation's local breweries in the

Philippines and its affiliates in Hongkong and China.

Education and Professional Development

. Bachelor of Science in Chemistry, University of Santo Thomas, Philippines

. Food and Drug Law Institute (FDLI) - Introduction to Drug Law and

Regulation

. ISO 9001:2000 Auditor's Training (SGS International Certification

Services, Mississauga)

. Authored and Presented the following papers at the San Miguel Corporation

Technical Forums:

1) In-House Technical Program for the Development of Chemists and

Microbiologists

2) EDTA (Ethylene Di-amine Tetra-Acetic Acid) as a Bottle Washer

. San Miguel Corporation School of Brewing, Philippines

REFERENCES (Available Upon Request)

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