Customer Service Sales

Ashanti T. Swan

**** ********* **, ********, **, 11226

Cell 347-***-**** Home 718-***-**** / ***********@*****.***

EDUCATION Medgar Evers College Brooklyn, NY

**/**** ********* ** ******* in Accounting

Associate of Science in Business Administration

EXPERIENCE

07/13-Current Millennium Development Bergen Beach Brooklyn, NY

• Supervise participants in a safe e while providing a conductive learning environment.

• Implement and create scheduled learning activities and record progression of activities.

• Assist participants with homework and ensure that the assignments are understood and

provide participants with instructions.

• Attended professional development and curriculum trainings.

11/12-Current Ann Taylor New York, NY

• Recover and replenish the store, executes merchandising directives and maintains visual

merchandising presentations.

• Create and maintain great client relationships by providing exceptional customer service on

a daily basis.

• Understand and ensure compliance with all Values & Behaviors, as well as store

operational standards.

• Prioritize and complete assigned task in a timely manner with minimal supervision.

07/11-9/11 Sovereign Bank Brooklyn, NY

• Greeted and assisted consumers with deposits, withdrawals, money transfers, money.

orders, bank checks, and government bond redemptions and verified its adherence to

Sovereign Bank Policy and Procedures.

• Assisted with preparation for quarterly audit, organized daily vault logs, managed supplies

and inventory.

• Shared product knowledge with customers and referred them to the Personal Bankers when

necessary.

• Dispersed and collected cash from the vault, ordered cash and received cash shipments.

02/08-07/11 Hennes Mauritz (H&M) Brooklyn, NY

• Handled large currency and customer transactions on a daily basis.

• Took huge responsibility of electronically reconciled purchases, credit card sales and

returns daily while assisting on fellow staff members.

• Resolved customer inquiries.

• Took initiative in manager’s absence.

• Assisted management with electronic inventory.

• Proficient with dealing with customer concerns.

04/08-7/08 Swan Daycare Brooklyn, NY

• Reinforced lessons presented by teachers by reviewing material with students one on one or

in groups.

• Supervised students in class, during lunch, recess and field trips.

• Delegated tasks in absence of upper management.

• Prepared memos, correspondence and updated files for supervisor.

06/03-08/03 Kings County Hospital Brooklyn, NY

• Assisted in arranging hospital admission as well as greeting and directing visitors.

• Utilized telecommunication system to screen or transfer calls.

• Dealt with basic inquiries or route calls to the appropriate staff members or department.

• Performed admission and discharges for nurses.

• Filed paperwork, maintained record and kept patient information secure.

SKILL/AWARDS: Knowledge of Microsoft Office suite (Word, Excel, PowerPoint), received monthly

recognition for reaching and surpassing my referrals, by referring bank products to

customers.

AFFILIATIONS: Active Member of the National Association of Black Accountants (NABA)

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