Customer Service Administrative Assistant

DIONNE DIXON

*** *********** ***, *** ** . Brooklyn, NY 11203 . 917-***-****(C) /

347-***-****(H) . ************@***.***

Objective:

Seeking a position within a healthcare facility where I can use my various

training in order to gain valuable and

rewarding experience.

Prior Experience:

CABS Nursing Home (Volunteer) New York, NY

Recreational Aide May 2014 -

present

. Ability to assist and anticipate supervisors needs

. Assisted in pre-approved, scheduled daily activities, accompany on

field trips and feeding where necessary

. Engage residents in conversation, personal history and current events,

good listening skills

. Administrative duties, create monthly calendar of in-house events,

contact outside vendors for events and community activities

ReSources/Zenith Optimedia New York, NY

Print Analyst September 2005 -

May 2012

. Received, coded and processed vendor's print, digital and outdoor

invoices for payment into Donovan

. Provided customer service for Treasury department, buying staff and

clients regarding discrepancies, contract level adjustments/rebates

and account audits

. Reviewed daily payment clearances for accuracy

. Reconciled vendor spreadsheets and statements

. Administrative office duties, expense reports, travel arrangements,

scheduling meetings and luncheons

. Supervised temporary personnel in job duties and company policy

AMI/Weider, Inc. New York, NY

Sr. Billing Coordinator June 2004 -

September 2005

. Entered daily orders for Men's Fitness, Shape and Fit Pregnancy into

Admarc system

. Generated, reviewed and mailed invoices out for payment

. Assisted in collection services for Credit department, sales staff and

clients regarding discrepancies, contract level adjustments/rebates

and account audits

Certifications:

. Mid-Manhattan Adult Learning Center - AMCA Certification for EKG -

February 2014

. Mid-Manhattan Adult Learning Center - AMCA Certification for

Phlebotomy - February 2014

. Mid-Manhattan Adult Learning Center - NHA Certification for Medical

Billing and Coding - July 2013

. Mid-Manhattan Adult Learning Center - NHA Certification for Medical

Office Administration - July 2013

. Certificate of Completion for Medicare Billing Program for Part B

Providers - CMS 2013

. Certificate of Completion for Medicare Billing Program for Part A

Providers - CMS 2013

. Certificate of Completion for 2013 Medicare Part C and D Reporting -

CMS 2013

. Certificate of Completion for Medicare Fraud and Abuse Prevention -

CMS 2013

. Certificate of Completion for CMS Form 1500 - CMS 2013

Relevant Courses:

. ICD-9-CM, CPT and HCPCS Level II Coding

. Processing Insurance Claims

. Essential CMS-1500 Claims Insurance

. CMS Reimbursement Methodologies

Major Strengths:

. Trained in preparing and submitting clean claims to various insurance

companies

. Proven ability to prepare and review patient statements and resolve

patient issues regarding billing

. Knowledge of medical and billing terminology and anatomy

Education:

LaGuardia Community College - Psychology and Early Childhood Development -

2007

Additional Skills:

. Excellent telephone etiquette

. Exceptional written and oral communication skills

. Able to multi task efficiently

. Medisoft, Word, Excel, Power point, Outlook, Lotus Notes and Adobe

August 2014

Please consider this letter and enclosed resume as a formal

application for a position within your company. I have

recently completed Medical Billing and Coding/Medical Office Assistant

from National Healthcare Association and

EKG and Phlebotomy from American Medical Certification Association. I

would like to apply my training and skills in

a real-time healthcare environment. This position particularly caught

my attention as it is based with one of the leaders

in the healthcare industry.

I am a time efficient individual who is able to ensure that all

billing and reconciliation functions are managed in a timely manner.

Familiar with private pay, third party billings and aged receivable

collections, with these abilities I am optimistic

that I will work well within your environment. My training also

involved mock calls to insurance companies and I am quite

well versed in acquiring claim statuses in a friendly by assertive

manner.

I am looking forward to the opportunity to discuss this matter further

and thank you in advance for your time and consideration.

Sincerely,

Dionne Dixon

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