Sales Service

I vin Tu rner

P hone: 251-***-****

Email: i *********@*****.***

Senior-level F ixed Operations D i rector

Broad 'turnaround management' direct and consulting experience in multi-site automotive dealerships.

Professional Att ributes

Innovative, analytical, structured, productive, logical, decisive, proactive, industrious and focused.

PROFILE OF KEY STRENGTHS

• D ealership Needs Assessment • Operations M anagement I mprovement •

F inancial Analysis

• F inancial M anagement • B udgeting • P rofitability • Cost Control •

P ersonnel M anagement

• P rocess Efficiency & Continuous • Team Building

• Recognized by senior management, staff and customers as a key contributor who models and

d rives high levels of efficiency, performance and professional-level quality, with a strong vision

of what is needed for continued business success.

• A strategic thinker who 'sees the big picture' and naturally sees possibilities for improvement to

existing processes and interdependent operations.

• Excels at synthesizing diverse inputs and bringing ideas from conception to reality in useful

forms for others to follow, and at planning for contingencies.

• Leads operations and staff with objective, fair, informed, pragmatic and balanced decision-

making; sources, builds and trains strong, productive customer-driven teams.

• Willing and able to relocate quickly

Experience

Parts & Service Di rector

R oundtree Automotive, Mobile, Alabama 1/2009 - 2014

• Implemented a new management philosophy of “Hir ing the r ight person for the r ight job”

and provided a positive work environment to retain quality individuals

• Dramatically improved customer satisfaction rating from below zone average to

above zone average.

• Responsible for financial statement analysis, setting expense budgets training

and development of personnel.

Fixed Operations Director

B ush Automotive Group, San Jose, California 3/2001 - 1/2009

(A privately owned multiple-points dealership representing Ford, Dodge, Suzuki, Mazda,

Chevrolet, Cadillac, GMC, Nissan, and Kia franchises.)

• Responsible for managing financial analysis, profitability and staff productivity.

• Maintained low staff tu rnover through effective motivational management (less

t han 6%).

• Achieved 75% growth in fixed absorption (from 30% to 106%).

• Achieved 200% growth in multiple-line repair orders.

• Implemented 'active parts management' by initiating a DMS-driven pricing

matrix, source tu rn ordering, lost sales reporting and zero-on-hand reporting.

• Decreased dealer idle capital $300K.

• Minimized chargebacks (reversed $50K/mo. losses to $120K/mo. net profit).

• Reduced policy write-offs from 8% to less than 1% of sales.

• Improved fixed absorption rate from 35% to 96%.

• Increased customer retention from 22% to 73%.

• Eliminated special ordered parts exceeding 30 days.

• Built an accessory department, process, plan and menus; boosted new car

accessory sales for new cars sold by $450.

• Produced marketing and advertising promotions, including email, direct mail

coupons and

• Implemented improved Service Development program (included CSI

I mprovement Techniques, Technician Efficiency Training, Facility Utilization,

Telephone/Communications Skills, Personnel/Recruiting & Training, Repair

O rder Analysis, Marketing and Merchandising, Process Implementation and

F inancial & Expense Analysis).

Consultant / Tu rnaround Specialist 5/1996 – 3/2001

La r rsa & Associates Automotive Consultants, N ationwide

• Provided comprehensive, profit-driven automotive dealership financial consulting

• Service (expertise and productivity) and parts (inventory and tu rns) functional

operations.

• Provided initial dealership assessments; defined areas of operational deficiencies

to construct consulting strategies addressing business gaps for improved financial

and operational performance.

• Proactively supported Parts Managers in strengthening inventory control

p rocedures (cost effective parts sourcing and ordering, and a matrix-based pricing

system).

• Taught financial reporting and working capital management (on-hand reserves,

credit policy, timely receivables, fresh inventory, responsible facilities); favorably

i mpacted debt load, equity position, Return on Equity, Return on Sales.

• Trained dealerships in managing expenses in relation to anticipated revenue and

margins; addressed processing sales and closing work orders on timely basis and

maintaining cash reserves.

• Developed Training Manuals and Top Gun Workshops for Service Advisors,

Service Managers, Service Directors, Parts Managers, Sales Managers and

General Managers; built a sales training program, formulated grid pricing and

audited, developed and improved dealer warranty procedures Specialized

Education and Credentials

B.A. Degree - Business

Oregon State University, Corvallis, OR 1984

Computer skills include ADP, Reynolds & Reynolds, Microsoft Office Suite (Outlook, Word, Excel &

PowerPoint ).

Advanced T raining :

Dealership Operations Management Diploma (1 Year Program)

N.A.D.A. General Management Academy 2008

Contact this candidate