Customer Service Sales Animal care
Resume:
SHAYLENE MARIE AYALA
***** ********** **. • Houston, TX 77083 • ********.*.*****@*****.*** • 907-***-****
Experienced, Performance Under Pressure, Teamwork, Adaptability, Communication Skills,
Problem Solving, Time Management, Attention To Detail, Handle Uncertainty Well,
Personnel Management.
SUMMARY OF QUALIFICATIONS
Demonstrated the capability to effectively solve problems under stressful situations.
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Trained fellow co workers on policy and work standards.
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Provided efficient customer service.
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Quickly learn new tasks to better serve customers.
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PROFESSIONAL EXPERIENCE
HEALTHCARE SPECIALIST/MEDIC July 30, 2012 to August 19, 2014
U.S. ARMY Ft. Wainwright, Alaska
• Treated patients from first receiving patient to transporting patient to a higher echelon
of care.
• Managed patients appointments, records and documentation of the patients care and
procedures.
• Maintained medical equipment.
• Assisted Physician and Physician Assistant on daily patient care.
• Maintained appropriate levels and organized stock in exam room, procedure room
and supply room.
• Administered vaccinations and updated immunizations records for over 9,000
personnel.
• Documented and reported adverse reactions to appropriate personnel.
• Stocked and maintained over $100,000 worth of vaccinations.
• Conducted audiograms and fitted patients with proper ear protection.
Communication Skills listening skills problem solving skills flexibility ticket counter assisting
passengers
EQUESTRIAN SUPPORT June 2008 to May 2012
FREE LANCE
Norco, CA
Provided Western and English riding lessons for beginners.
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Maintained equipment in working order.
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Assisted customers with equine sales.
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Managed the care and training of multiple horses.
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SALES ASSOCIATE April 2009 to August 2011
GURRLIE GIRL Riverside, CA
• Provided customer service, including directing customers to products, answering
questions about goods, and assisting in purchase decisions.
• Stocked the shelves with new product, organized the product, and cleaned the work
area.
• Processed sales orders and credit card transactions.
• Represented company at tradeshow events.
EDUCATION AND TRAINING
HEALTHCARE SPECIALIST/MEDIC
UNITED STATES ARMY Ft. Sam Houston, TX
HIGH SCHOOL DIPLOMA
NORCO HIGH SCHOOL Norco, CA
ADDITIONAL ACADEMIC TRAINING AND CERTIFICATIONS
Certification: HIPPA, EMT B, BLS.
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Training: Handling and Administration of Immunizations, EMT B Refresher.
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Languages: English
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Communication Skills listening skills problem solving skills flexibility ticket counter assisting
passengers
Communication Skills listening skills problem solving skills flexibility ticket counter assisting
passengers
Contact this candidate