Customer Service Human Resources

QUIANA N. BARHAMS, PHR

**** ****** **** ***** ******, OH 44121 216-***-**** *********@*****.***

September 1, 2014

Dear Hiring Manager,

I would like to express my interest in the Corporate Human Resources Manager position for which you are

recruiting. My expertise as an HR professional makes me a great candidate for this position, as the attached

resume will support.

Highlights of my professional career include:

• 8 years of progressive experience as an HR Generalist, providing direction and support to both

employees and management

• Administration of all facets of the employee benefits programs including managing provider

relationships, managing enrollments & terminations and addressing employee concerns through

education and empowerment

• Implementation of HRIS technology creating improved information flow and creating efficiencies

• Leading and/or partnering with peers to develop HR initiatives resulting in new best practices and

policies

• Strong ability to build rapport and trust between employees and management in union and nonunion

environments

• Developing and leading corporate citizenship and wellness initiatives

As a motivated, versatile and organized individual, I am a flexible team player who thrives in environments

requiring my ability to effectively prioritize multiple and concurrent projects. I have a true passion and

understanding of what makes an HR department work efficiently, from recruiting, employee relations,

payroll, performance management and the development and implementation of policies and procedures, I

have done it all. In addition to my responsibilities as a generalist, I have a particular interest in and talent for

the areas of benefits and project management.

Again, I am seeking to fill your Corporate Human Resources Manager position in which to utilize my

professional background in Human Resources and Benefits Management. I welcome the opportunity to

speak with you to further discuss my experience, skills and how I can prove to be a valuable asset to your

client. Thank you for your time and consideration. I look forward to hearing from you soon.

Sincerely,

Quiana N. Barhams, PHR

QUIANA N. BARHAMS, PHR

4253 Robert Road South Euclid, OH 44121 216-***-**** *********@*****.***

SENIOR HR GENERALIST

Experienced and dedicated Senior Human Resources professional with proven ability to manage various HR

functions. Organized and detail oriented with highly regarded interpersonal skills. Ability to provide

appropriate direction to a wide variety of employee related concerns. Core strength in Employee Benefits

and solid experience in Compensation, HRIS, Project Management and Training. Proven ability to develop

and implement innovative and best practices, focusing on continual improvement, while supporting all

change management policies and procedures.

KEY COMPETENCIES

Benefits HRIS Applications HR Training and HR Policy Development

• • • •

Administration Development LOA Administration

o AOD •

Public Speaking HR Project Management

o Lawson Performance Management

• • •

o Kronos

Dispute Resolution Payroll Processing Employee Relations

• • •

EDUCATION & CERTIFICATION

THE DEFIANCE COLLEGE ERC

Bachelor of Arts Degree HR University Generalist Track

Business Administration, Marketing and Management Certificate of Course Completion

Defiance, OH May 2002 Mayfield Village, OH June 2007

HUMAN RESOURCE CERTIFICATION INSTITUTE NOTARY PUBLIC

Professional in Human Resources Certification Commissioned in Cuyahoga County

2008-current Expires January 2018

PROFESSIONAL EXPERIENCE

ELIZA JENNINGS HOME

Director of Human Resources November 2011-current

• Execute all human resource policies and procedures

• Perform employee relations’ responsibilities with a high level of internal customer service, integrity,

confidentiality and professionalism

• Execute all facets of the employee benefits programs including managing provider relationships,

managing enrollments & terminations, ensuring compliance with IRS regulations and addressing

employee concerns through education and empowerment

• Provide employee guidance regarding medical, dental, vision, supplemental and retirement benefit

offerings

• Process, document and monitor evidence of insurability, benefit payroll deductions, student status

updates, and life events for accurate and timely processing and collection of required documentation

• Collaborate with benefit providers and internal departments on escalated benefit challenges

• Process STD, LTD and Accident Claims

• Reconcile and process vendor invoices

• Reconcile and process all employee benefit changes using AOD HRIS and vendor systems

• Coordinate annual Health Fair and Wellness Seminars

• Process and manage all Leaves of Absences, Worker’s Compensation and Unemployment Claims

• Maintain compliance with ADA, FMLA and COBRA

• Conduct pre-hire testing including background checks

• Work closely with the Management team and others to ensure that the organization’s mission, vision

and values are communicated and clearly understood throughout the organization

QUIANA N. BARHAMS, PHR

4253 Robert Road South Euclid, OH 44121 216-***-**** *********@*****.***

Effectively manage HR Administrator and Receptionist staff

•

Facilitate new hire orientation

•

Facilitate and supervise the Performance Management process

•

Assist with the development and coordination of employee training sessions

•

Collaborate with the management team in the event of necessary disciplinary actions

•

Execute and assure Collective Bargaining Unit compliance, process grievances and participated in

•

contract negotiations

Introduced Annual Employee Appreciation Week

•

OLYMPIC STEEL

HR Administrator Aug. 2006-October 2011

• Teamed with co-workers from various professional disciplines and established partnerships with senior-

level colleagues to assess the viability of a new JIT delivery satellite facility and to develop a business

plan for this new venture; Resulted in the 2008 opening of a satellite facility in Dover, OH

• Key role in the development of company-wide training materials to ensure that all employees

understood the overall mission of the company, and to introduce them to the objectives and goals of

their new position

• Processed Open Enrollment including hosting educational meetings for employees, collection of forms,

tracking and implementing changes; Resulted in 100% accurate submission of Annual Open Enrollment

documents for plan years 2008-2011

• Increased benefits enrollment and use of self-help PC resources using CIGNA’s online resources

• Co-developed first-ever standardized company-wide Time and Attendance Point system in 2010 and

devised a creative and cost-effective incentive program, including special events and a tiered awards

structure

• Provided consultations to other HR Representatives to properly and effectively administer HRIS systems

and HR programs

• Chaired the Corporate Citizenship Committee including delegating and supervising the execution of

Corporate Citizenship events; Resulted in increased production employee involvement by 30% and the

introduction of Employee Appreciation Week

• Networked with local businesses to support fundraisers

• First point of contact to resolve employee conflict and other HR matters

• Assisted employees with outstanding and unresolved benefit claims and general questions

• Coordinated wellness seminars and 401(k) meetings with vendors and employees

• Tracked and maintained Applicant Flow database to support the Affirmative Action Plan

• Maintained employee news on divisional intranet site

• Processed weekly payroll; Accurately reported plant employee’s attendance including recording any late

or missed punches and absences using the Kronos time tracking system

• Perform data analysis with vacation plans when discrepancies arose

• Provided assistance to employees, answered questions, researched and resolved all pay-related matters

• Coordinated Drug testing and pre-employment procedures

• Completed other special projects and served on committees as requested

Production Planning Specialist Sept. 2005-July 2006

• Created daily production schedule ensuring production capacity matched the workforce and worked

with supervisors to increase or decrease employee hours

QUIANA N. BARHAMS, PHR

4253 Robert Road South Euclid, OH 44121 216-***-**** *********@*****.***

WALGREENS

Assistant Manager Dec. 2004-Aug. 2005

• Provided excellent customer service

• Resolved customer complaints

• Met the needs of diverse customers and employees

• Prioritized daily tasks and kept employees on track

• Maintained a positive store environment

• Managed Store Funds

• Planned and constructed displays for maximum profit

• Managed the Photography and Cosmetics departments

• Assisted in the Pharmacy as needed

• Approved bi-weekly payroll for store employees

ENTERPRISE RENT-A-CAR

Assistant Manager Sept. 2003-Dec. 2004

• Motivated, coached and supervised management trainees

• Developed monthly branch operational plan

• Established and executed long term and short term goals for the branch

• Developed Business-to-Business sales and marketing plans

• Developed and implemented strategies to improve fleet growth

• Excelled in customer service above corporate average

• Managed collections for branch reducing costs by five dollars per car

• Built rapport with new accounts, which led to fleet growth of 10%

• Approved bi-weekly payroll for branch employees

Management Trainee July 2002-Sept. 2003

• Helped achieve a record of 300 cars on rent

• Maintained personal sales above corporate average

• Managed vehicle maintenance

• Attended multiple employee Elite Award’s event

Contact this candidate