Customer Service Sales

Erica Giaimo

Washington, NJ

*.*************@*****.*** - 908-***-****

I want to assist the company with an innovative and ambitious approach. I have hopes to expand my creativity

and work skills, as well as challenge myself. My organizational skills will help create a structured and well-

functioning team environment. A goal of mine is to assume responsibility and maintain a strong work ethic

for the company.

WORK EXPERIENCE

Direct support/ Assistant Group home manager

Eden Autism Services - Princeton, NJ - January 2013 to Present

Supervision of staff in all aspects of their duties and responsibilities. Assist in training of residential staff and

implement residential schedule as well as making sure there is adequate staff coverage for all shifts.

• Implement Individual Habilitation Plans and Behavior Support Programs for all participants and assist in

completion of behavioral, clinical, financial, medical and facilities paperwork monthly and/or as necessary

• Assist in maintaining participant files, e.g. medical, dental, IHP and scheduling of medical and dental

appointments including follow ups.

• Participate in the development of behavior support plans for all participants.

• Maintain responsive, professional and proactive communication with families and colleagues as well as

cooperate with Eden Autism Services and the Division of Developmental Disabilities in any inspection or

investigation.

Assistant Manager

ALDO - Rockaway, NJ - August 2010 to January 2013

Opened and closed the store by securing alarm code, organized the floor, and performed return analysis.

Opened and closed register and attained an awareness of the cash draw reconciliation.

• Implemented and evaluated the sales plan for each day. Kept an awareness of any sales and promotions for

the store, as well as develop sale strategies and set sale targets and goals for the store.

• Aided store manager in all managerial duties such as the staff schedule, payroll shipments and visual

presentation.

• Significant role as a leader and utilized my skills to motivate and train the staff.

Sales Associate

Urban Outfitters - Montclair, NJ - July 2011 to November 2011

Ensure that each customer receives excellent service by providing a friendly environment, greeting and

acknowledging every customer, and maintaining product knowledge.

• Maintaining and attaining an awareness of all sale and promotions. Assisting in floor moves, merchandising,

tagging and displays.

• Assist in processing shipment and replenishing merchandise out on the floor.

Beauty Consultant

Sephora - Rockaway, NJ - July 2010 to November 2011

Recommending products to suit the customers' coloring, skin-type and personal needs and demonstrating the

use of products while providing a safe and clean environment.

• Keeping an awareness of all sales, promotions and product knowledge. Perform in extensive brand training.

• Keeping records of regular customers to provide excellent and personalized customer service.

• Displaying, logging and restocking products to aid in retro moves.

• Opening and closing, keeping and awareness of the registers and tracking any shorts or over's.

EDUCATION

High School Diploma

Warren Hills regional High School - Washington, NJ

2010

ADDITIONAL INFORMATION

SKILL SUMMARY:

With a strong retail background, I have exceptional leadership and management skills. I am adaptable and

quick learning, with extensive customer service and sales training. My special education background highlights

my excellent communication skills as well as my patience.

Contact this candidate