Customer Service Pvt Ltd

CURRICULUM VITAE

SHRUTI SHARMA

Sec-**A, House

No.1304, Vasundhra,

Ghaziabad, U.P-

201012

Contact No. 971*******

E- mail: *********@*****.***

Objective: To be an active participant in a Professional & Result oriented environment in which I

can contribute to growth of the organization & look for continuous learning through positive work

attitude & interaction.

ACADEMIC

QUALIFICATION:

•• Graduate from Delhi University (B.Com-P)

•• Pursuing MBA from Sikkim Manipal University.

WORKING EXPERIENCE:

•• Worked with Bollore Africa Logistics India Pvt Ltd as Assistant Manager (From August 2013 to

March 2014)

PRO

FILE

:

Bolloré Africa Logistics is the leading integrated logistics network on the African continent

and the leading operator of public-private partnerships in the port and rail sectors. With its

unrivalled territorial coverage, and effective presence in 55 countries, including 45 in Africa

and a workforce of 25,000, Bolloré Africa Logistics is today the specialist in customized

industrial projects, with customers all over the World. BALI is the No 1 Integrated

Logistics Network in Africa & doing business for more than 50 years on African Continent.

JOB RESPONSIBILITIES:

• Follow up with Overseas for Daily/Timely updation, Regular check on docs,

timely Deliveries/Offloading & Empty return of Trucks & Containers.

• Handling P r o j e c t Shipments of Key Accounts. For E g : Kalpataru P o w e r

Transmission Limited, KEC, Apar, Fedders Lloyd, Apollo International, etc.

• Co-ordination with Operations Team & Accounts Team.

• Closure of Projects with Final Billing.

• Maintaining detailed DSRs.

• Co-ordination with Carriers.

• Regular updates to Client & Management.

•• Worked with Ahlers India Pvt Ltd. as Sr. Exec-Customer Service (From Oct 2008 – August 2013).

COMPANY

PROFILE:

Ahlers India Pvt Ltd, 100% Indian subsidiary of Ahlers Logistic & Maritime Services,

Antwerp. Ahlers LMS which is Headquartered in Belgium, is an international Logistic and

Maritime service provider with a network of own offices in Europe, Asia,

CIS/Baltic states and

Representative offices in most parts of the world including USA, Australia, African continent etc.

Ahlers offers assistance to both national and international customers and organizations,

especially in the regions where new centers of economic activity emerge. The liner agency -

founded in Antwerp, Belgium almost a hundred years ago - had developed over the years into

an international group with an established place in the niche markets in which it operates.

JOB RESPONSIBILITIES:

• Pricing & Providing Quotations for all sectors (Incl. US,UK, Europe, Med, CIS, etc)

• Placing Bookings through Inttra, Online and Manual Formats of S/Lines.

• Co-Ordination with Shipping Lines from getting the Rates/Tariffs till the return of empty

container(s) at Destination.

• Regular Status updation to Customers/Agents/Management.

• Maintaining Customer wise shipment records and DSRs.

• Co-ordination with CHA’s, Operations Dept., Documentation Dept. for timely delivery of

shipments & releasing of BLs/Invoices.

• Package Used: E-Freight Suite (Releasing Quotation, Booking, Printing

BL/Invoice, uploading documents)

• Handling of Sea Export Shipments (Nomination/Freehand).

• Handling key clients. For Eg: ISGEC, Angelique, KEC, etc.

• Specialization in CIS Sector.

•• Worked with Zakaria Shahid Industries as Export Co-Ordinator (From Jun 2007-2008)

COMPANY

PROFILE:

The Shahid Group was founded in 1952. Shahid Industries is a pioneer in manufacturing, trading

and international commerce. Shahid Industries passed his trade-craft and acumen. With time,

the flourishing enterprise fueled expansion and diversification into various industries. Shahid

Industries consist of some named companies: Zakaria Shahid Industries, Metro Ceramics,

Inspiration, Design Junction, Store 99, Chatsworth Infra & Developments. They focus on

delivering product synergy across 4 material areas. Each division excels in delivering

manufacturing competence to clients across the globe.

JOB RESPONSIBILITIES:

• Client Call Handling and Staff Management.

• Host of Handling Monthly Statements of All types of office Expenses.

• Host of Handling all Staff Details.

• Sending necessary information through mail or by post to Officers or to the other Party.

• Client Call appointment logging.

• Office upkeep and staff Management.

PERSONAL PROFILE

Father’s Name Mr. Jitender Sharma

Permanent Address Sec-16A, House No.1304, Vasundhra, Ghaziabad,

U.P Date of Birth October 30, 1989

Marital Status Single

Hobbies Travelling, Dancing and Listening Music

Language Know English & Hindi

SHRUTI SHARMA

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