Customer Service Manager
Resume:
Howard S. Lewtan
**** ******* **** ************, ** 32216
**********@***.***
OBJECTIVE
To obtain a position where my automobile mechanic knowledge and skills will be fully utilized and
where there is opportunity for professional growth.
SKILLS SUMMARY
Basic and extensive car mechanic knowledge, Strong communication and listening skills, great
multi tasker, self motivated, positive attitude, punctual, displays leadership qualities, excellent in time
management and problem solving, experience in customer service and cash handling.
EXPERIENCE
Jiffy Lube – Jacksonville, FL May 5, 2008 Present
Store manager
• Perform any oil changes, preventive maintenance, radiator flushes, transmission changes, air
conditioner maintenances, fuel and air filter changes, cabin air filter changes, tire rotations,
headlight restoration, battery and windshield wiper replacements, rear differential services.
• Maintenance and inventory entire store.
• Communicate with district managers about sales for the company.
• Ensure that service standards are met and that customer issues are resolved.
• Train, supervise, oversee, and manage all associates and ensure that they comply with the
operating policies and procedures.
• Issue tills, money loans, money pick ups and balance safe.
• Run register and process customers’ accounts.
Texaco February 1, 2008 – April 30, 2008
Store manager
• Perform any oil changes, preventive maintenance, radiator flushes, transmission changes, air
conditioner maintenances, fuel and air filter changes, cabin air filter changes, tire rotations,
headlight restoration, battery and windshield wiper replacements, rear differential services.
• Maintenance and inventory entire store.
• Communicate with district managers about sales for the company.
• Ensure that service standards are met and that customer issues are resolved.
• Train, supervise, oversee, and manage all associates and ensure that they comply with the
operating policies and procedures.
• Issue tills, money loans, money pick ups and balance safe.
• Run register and process customers’ accounts.
Jiffy Lube Jacksonville, Fl October 28, 1998 – January 7, 2008
Store Manager
• Perform any oil changes, preventive maintenance, radiator flushes, transmission changes, air
conditioner maintenances, fuel and air filter changes, cabin air filter changes, tire rotations,
headlight restoration, battery and windshield wiper replacements, rear differential services.
• Maintenance and inventory entire store.
• Communicate with district managers about sales for the company.
• Ensure that service standards are met and that customer issues are resolved.
• Train, supervise, oversee, and manage all associates and ensure that they comply with the
operating policies and procedures.
• Issue tills, money loans, money pick ups and balance safe.
• Run register and process customers’ accounts.
EDUCATION
1978 1980 Credits toward Associate of Arts Degree
Syracuse University, Syracuse, New York
1974 1978 General Diploma
William H. Hall High School, West Hartford, Connecticut
REFERENCES
Rebecca Lewtan
Pricing Manager, Rowes Supermarket
904-***-**** *************@*****.***
Michael Haagenson
Operations Manager, Citgo Express Lube
Keith Galegos
District Manager, Jiffy Lube
Contact this candidate