Customer Service Sales Associate

Christine Jessica Talwar

** **** **** • Hicksville, NY 11801 • 516-***-**** • ***************@*****.***

SUMMARY OF QUALIFICATIONS

Over 5 years of research, operations and customer-service experience.

Strong observational, verbal, and critical thinking skills

Demonstrated success in dealing with emotional or angry customers; highly capable of diffusing emotionally charged

situations.

Ability to effectively supervise, train and mentor team of new associates

Proficient in Microsoft Office Suite; types 40wpm, Internet savvy.

Fluent in Hindi, Punjabi and Urdu.

EDUCATION

Bachelor of Arts, English, 2013

SUNY Old Westbury, Westbury, NY

EXPERTISE

Organization Skills Employee & Labor Law Maintain Confidential Databases

Employee & Customer Relations Complex Problem Solving Customer Service

Program Assessment/Change Create & Conduct Mentorship Programs Emergency Planning/Crisis Mgmt.

PROFESSIONAL EXPERIENCE

Contract Coordinator 2013 to Present

Professional Kids Entertainment, (Clowns.com) Franklin Square, NY

Answering and returning phone calls.

Providing clients with variety of options for event planning in a fast paced environment.

Scheduling multiple entertainment events with limited time availability.

Quality Check with clientele pre and post entertainment.

Sales Associate 2009 to Present

7-Eleven, Hicksville, NY

Administer bank transactions and cash handling including counting, depositing, and reporting.

Use electronic inventory tracking to scan stock and reconcile inventory.

Conduct audits and identifying any hazardous conditions; cooperated with management on taking corrective actions.

Using scanning terminals, and professional fixed asset tracking.

Tutor 2010 to Present

Self Employed, New York, NY

Innovative in assessing student skills.

Plan lessons according to students needs.

Review students previous exams, progress reports, home and class work.

Present suggestions to the parents and implement their order.

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