Customer Service Maintenance

Eric Robison

Homestead, FL

MOBILE 330-***-**** • EMAIL *******@*****.***

Profile

W orker experienced on apartment maintenance, retail sales, automotive detailing, and

food and beverage industry. Highly organized. Expert in effective use of material and

personnel. Over five years of experience with plumbing, appliance repair, carpentry,

electrical and general maintenance repairs. As well as a vast knowledge of safety

procedures. Highly experienced in automotive maintenance and cosmetic repair.

Experience

April 2013 – March 2014 Customer Service Associate Kissimmee, FL

Lowe’s Home Center

Responsibilities: provide quick, friendly customer service by answering customers

questions, providing purchase assistance and keeping shelves stocked. Worked in

building materials/ lumber department. Knowledge of all lumber, concrete and building

products. Comply with department policies and protocol, and all state and Federal

guidelines to ensure a safe working environment.

Skills: Licensed fork lift and reach truck operator. Operation of motorized floor care

equipment, panel saw. Cutting: carpet, glass, tile, PVC, wire, and blinds.

Accomplishment: Employee of the month: December 2013

September 2011- March 2013 Assistant Manager Akron, OH

Velvet Touch Car Wash

Responsibilities: Provide exceptional customer service while maintaining a clean and

safe working environment. Ensure car wash quality standards. Manage overall vehicle

flow and production in car wash operation. Ensure car wash compliance with all

government standards. Conduct on-going safety training and meetings. Perform

opening and closing duties. Maintain car wash equipment. Manage inventory of

chemicals, towels, etc. Recruit and hire car wash staff. Train all car wash employees

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according to the Velvet Touch certification process. Assess performance and skills of all

car wash employees. Provide feedback, coaching, and corrective action to employees.

Schedule car wash employees. Achieve profitability goals. Maintain accurate records

and reporting.

Skills: Maintenance of all mechanical equipment. Automotive Detailing, Body work and

Touch up painting.

Accomplishment: Personally chosen by the owner of the company to become the

Assistant Manager.

February 2006- October 2011 Maintenance Technician Akron, OH

Redwood Maintenance

Responsibilities: Maintain the physical condition of the property and abide by all safety

standards. Diagnose, assess and repair issues such as plumbing, electrical, painting,

dry walling, A/C, heaters, HVAC, water irrigation, tile, carpet, walls, flooring, replacing

and installing appliances such as, refrigerators, washers, dryers, sinks and showers.

Maintain the grounds of the residential community. Perform regular preventative

maintenance tasks to make sure that buildings do not deteriorate and all is functioning

smoothly. Complete maintenance requests from residents within the community and

ensure that service requests and repairs are made correctly and timely. Organizing and

prioritizing work orders and general maintenance tasks. Maintaining inventory of

supplies and tools.

Education

Santaluces High School West Palm Beach, FL

References are available upon request

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