Customer Service Sales

SUMMARY OF SKILLS

* ***** ** ******** ********** 10 + years of Excellent Customer Service

Basic computer and internet skills Skills and Experience

Bilingual (Spanish/English) and some Ability to work individually (with little

Portuguese to no supervision) and with a team

Experience in working with diverse

cultures

Ability to remain calm under pressure

FUNCTIONAL EXPERIENCE

SECURITY OFFICER

. Monitored and authorized entrance and departure of employees,

visitors, contractors, and residents,

. Guarded property and persons against theft and maintain security of

premises

. Wrote reports of daily activities and irregularities such as equipment

or property damage, theft, presence of unauthorized persons, or

unusual occurrences

. Called police and fire departments in cases of emergency, such as fire

or presence of unauthorized persons.

. Answered alarms and investigated disturbances

. Circulated among visitors, patrons, or employees to preserve order and

protect property

. Drove company vehicle to patrol the perimeter of building and

residential areas

. Adhered to all safety and general policies and procedures

CUSTOMER SERVICE/RETAIL/HOTEL FRONT DESK

. Conferred with customers to provided information about products or

services

. Described merchandise and explained use, operation, and care of

merchandise to customers

. Recommended, selected, and helped locate or obtain merchandise based

on customer needs

. Answered questions regarding the store and its merchandise

. Maintained knowledge of current sales and promotions, policies

regarding payment and exchanges, and security practices

. Demonstrated use or operation of merchandise

. Placed special orders or call other stores to find desired items, and

entered orders into computer

. Watched for and recognized security risks and thefts, and knew how to

prevent or handle these situations

. Inventoried stock and requisitioned new stock.

. Ticketed, arranged and displayed merchandise to promote sales

. Greeted, registered, and assigned rooms to guests of hotels or motels.

. Issued room keys and escorted instructions to bellhops.

. Kept records of room availability and guests' accounts using computers

. Performed bookkeeping activities, such as balancing accounts and

conducting nightly audits.

. Computed bills, collected payments, and made change for guests.

. Recorded guest comments/complaints, referred customers to managers as

necessary

. Reviewed accounts and charges with guests during the check out

process.

. Answered inquiries pertaining to hotel services, guest registration,

and travel directions, or made recommendations regarding shopping,

dining, or entertainment.

SHIPPING AND RECEIVING/LABORER

. Used forklift to loaded and unloaded trucks and move materials

. Moved materials using manual and electric pallet jacks

. Examine shipment contents to verify shipment accuracy and divided

material by purchases orders and location

. Maintained inventories for all materials

. Recorded shipment data, such as weight, charges, damages, or

discrepancies for reporting, accounting, or recordkeeping purposes

. Prepared documents, such as work orders and shipping orders

. Packed, sealed, labeled, or affixed postage to prepare materials for

shipping, using hand tools, power tools, or postage meter.

. Contacted carrier representatives to make arrangements or to issue

instructions for shipping and delivery of materials

. Determine shipping methods, routes, or rates for materials to be

shipped

WORK EXPERIENCE

Laborer, All-In-One Staffing, Durham, NC (Temporary Job 2 wks)

06/2014 - 06/2014

Security Officer, Marksman Security, Fort Lauderdale, FL

01/2014 - 05/2014

Security Officer, Regions Security, Miami, FL

09/2013 - 01/2014

Sales Associate, The Home Depot, Miami, FL

03/2013 - 07/2013

Landscaping/Maintenance, MelGreg Inc., Miami, FL

08/2007 - 01/2013

Pipe Layer, Kiewit Southern Corp., Miami, FL

07/2006 - 07/2007

Shipping/Receiving Clerk, Panalpina Group, Miami, FL

12/2005 - 12/2005

Shipping/Receiving Clerk, Schenker Corp, Miami, Fl

05/2005 - 12/2005

EDUCATION

Associates of Art Degree Business Administration 2010

MILITARY

United States Army Honorable Discharge

Professional and personal references available upon request

Contact this candidate