Customer Service Sales

Education Related Completed Course Work:

• Microsoft Operating Systems

• SSH and FTP Network Protocols

• Structured Cabling

• Database Development

• Network Standards and Protocols

• Information Systems Security

• Comp TIA A+

• 2008 Active Directory and Exchange Server

Areas of Proficiency:

• Microsoft Office

• Oracle Database Systems

• Agile Database Systems

• Excel, Access & SQL

• Corel Draw

• Customer Service

Garion H. Campbell

81 Beechwood Pl, Plano TX 75075 805-***-**** ************@*****.***

Objective: To obtain a position where I am able to proficiently utilize my professional and

educational skills and experiences to successfully contribute to a technologically based company

that offers opportunities with hands-on learning experiences.

Education: ITT Technical Institute, Associates in Applied Science-Computer Networking

Systems, September 2012 GPA: 3.62

Currently enrolled in Bachelors in Applied Science Information Systems and Cyber Security

expected graduation June 2015

Professional Summary:

Diodes Inc. May 2007-

Present

Technical Editor

Dallas, TX

Develop website content and online materials ensuring usability and intuitive design

along with consistent brand messaging

Maintain files, links and customer content of corporate website

Streamline files via FTP on web server using SSH Tectia Terminal on company website

Update all necessary advance search fields using data line provided by Engineers; link

into internal website Spice Models, RoHS Certificates, and other files as needed, while

working to keep online product catalogs up-to-date and accurate

Support Sales using Model N's / Pro-Channel's data points

Update and restructure company website functionality to help sales, engineers and

customers find product information

Interact with Diodes' global employee base to achieve and maintain accuracy of data

sheets, cross- references, spice models and other web-based programs

Design companywide used templates for datasheets and new product announcements

style using Microsoft Word and PowerPoint

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Garion H. Campbell

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Act 1 onsite with Amgen Inc.

May 2006 – May 2007

Customer Information Coordinator

Thousand Oaks, CA

Input and managed correspondence templates that are stored in the customer request

database.

Monitored and QC’d correspondence requests to ensure they are sent within established

department guidelines.

Reviewed customer requests for accuracy and completeness of customer information and

product-specific fulfillment items.

Retrieved all reprint, educational material, or other requested items from Medical

Information Workroom or databases to fulfill requests as designated by the responsible

healthcare professional

Compiled correspondence material and delivered to Healthcare Professional(s) for sign-

off

Ability to work independently or with department healthcare professionals to resolve

issues related to customer requests that were not complete or accurate

One Call Medical March

2005 – March 2006

Customer Service Call Center Rep

Woodland Hills, CA

Handled incoming and outgoing phone calls related to scheduling of diagnostic exams

ordered by physicians, insurance companies, nurse case managers, employees of self-

funded plans or directly from patients.

Answered inquiries and verified insurance eligibility.

Scheduled patients, communicated scheduling information to insurance adjusters,

doctors’ offices and nurse case managers.

Consistently exceeded departmental production standards

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