Administrative Assistant Customer Service
Resume:
Wendy Peterson
**** ** ******* ******, *** C-*
Des Moines, Iowa 50315
(Cell) 515-***-**** (E) ***********@***.***
Summary
I am seeking a position that will combine my previous office skills and experience with my Associate degrees to support a
business office in administrative functions and customer service.
Education
Des Moines Community College, Ankeny, Iowa
Associates: Associates in Arts Degree: Administrative Assistant. 05/13
Classes included:
Microsoft Office Suite
Word Processing and Office Calculators
Business Law
Principals of Accounting I
Business Communications
Des Moines Community College, Ankeny, Iowa
Associates in Arts Degree: Medical Office Specialist 05/13
Classes included:
Medical Terminology
Medical Insurance
Medical Billing and Coding
Medical Transcription
Fox Valley Technical College, Appleton, Wisconsin
Dean’s List, 2010
The Seven Habits of Highly Effective People, Stephen Covey Training Certificate of Completion
Skills
Typing – 50 wpm
10-key speed – 11,000 key strokes
Internship
Mercy Arthritis and Osteoporosis Center
8421 Plum Drive, Urbandale, Iowa 50322
01/2013 to 05/2013
Peterson Resume – Page 2
Professional Experience
Stroke Detection Plus 05/2014 - current
Call Center Representative
Answer and schedule client appointments for company screenings. Explain screenings in detail on
procedures and types of screenings. Print company fliers, ship using UPS. Scanning and filing results.
Des Moines Public School District, Des Moines, Iowa 2014-2014
Volunteer – Classroom Assistant.
Neenah Joint Community School District, Neenah, Wisconsin 2010-2010
Lunch room, Playground Supervisor
Woodward Granger Community School District 2009-2010
Special Education Associate
Assisted teachers and students in a classroom setting. Worked with established behavioral plans and often
dealt with times of conflict.
Wells Fargo Bank 2006-2008
Operations Processor 2
Researched delinquent home mortgage loans for lien position.
Ordered and read title reports.
Confirmed tax status on properties.
Verbal and written communication with various lenders.
Principal Financial Group 2003-2005
Administrative Assistant
Administrative assistant to small sales office.
Answer phone
Filing
Produce individualized reports for 401(k) clients.
Qwest Communications 1995-2003
Operations Processor
Process payment for phone bills and deposits using computer imaging system.
Utilized mail opening-equipment
Excellent 10-key skills
Large bank deposits
Research accounts for proper credit of deposits
Return check procedure
Contact this candidate