Customer Service Life Insurance

Elsie Michel

*** **** *****, *******, ** *****

407-***-****(c)

Email: ***********@*****.***

Orange County Public Schools, 6501 Magic Way, Bldg. 500, Orlando, FL 32809

Finance Clerk III

February 2012-Present

• Verifies US Foods and TG Lee invoices from the school sites to the spreadsheets from the

vendor for precision and discrepancies.

• Sorts, file, scanning and verify paperwork from the different sites while participating in

monthly cluster meeting.

• Go to a specific school when needed to make sure the Cafeteria Manager paper works are

accurate and conduct mini-audits.

• Audit Central Kitchen Summer meal paperwork from the district sites, and post to SAP.

• Monthly and Physical inventory to assign school.

• Provide customer service care to school staff when they have questions.

• Collects, evaluate, verify, and post weekly transfers from school sites into District wide Win-

shuttle Template for monthly revenue.

• Cross-reference and verifies Bread Invoices from the school sites to the vendor spreadsheets for

accuracy and discrepancies on a weekly basis.

• Manage, collects and processes student refunds in SMS and WebSmartt while providing

excellent customer service, efficient operations, and accuracy.

• Travel Assistant.Other duties assigned per Finance Manager.

McCoy Federal Credit Union, P.O. Box 593806, Orlando, FL 32859

Accounting Clerk IV

November 1997-February 2012

• Compliance department: Checked for suspicious activities, prepared and completed SAR paper

work for upload.

• Processed and posted Share Draft daily report and processed any clearing differences.

• Upload and post Star Station reports.

• Balance all ATM Machines to ensure that there were no out of balanced and all journal entries

are posted to the correct GL.

• Reconciled General Ledgers for month end closing.

• Back Office Teller duties: Federal Reserve Cash Order and Customer Service Collection

Representative.

• Balanced credit cards Monetary, order debit/credit cards and approved credit card applications.

• Processed Bonds order and processed foreign items from Branches.

• Bank reconciliations, accounts payable, and assisted in the preparation of financial

statements.

• Executed incoming and outgoing wire transfers of funds from Federal Line.

• Prepared daily, weekly, monthly and quarterly financial statements and journal entries.

• Coordinated with Accounts Payable, Accounts Receivable, and Payroll teams to ensure

timely and accurate reporting and reconciliation. Posted payroll deductions.

• Managed multiple tasks under tight deadlines with strong attention to detail and

accuracy.

• Special projects assigned.

Metropolitan Life Insurance, 2 Blue Hill Plaza, Pearl River, NY 10965

Accounting Clerk III, A/P & A/R

April 1993-September 1997

• Retrieved checks returned to customers in error, adjusted customer accounts and

answered inquiries about errors as necessary.

• Calculated, prepared, and issued bills, invoices, account statements, and other financial

statements according to established procedures.

• Matched statements with batches of cancelled checks by account numbers.

• Compared previously prepared bank statements with cancelled checks, and reconcile

discrepancies.

• Communicated with customers, employees, and other individuals to answer questions,

distributed or explained information, took orders, and addressed complaints.

• Placed orders for the company.

• Other duties assigned.

Video Services Corp. 235 Pegasus Ave, Northvale, NJ 07647

Accounts Payable & Accounts Receivable

March 1988-October 1992

• Retrieved checks returned to customers in error, adjusted customer accounts and

answered inquiries about errors as necessary.

• Communicated with customers, employees, and other individuals to answer questions,

distributed or explained information, took orders, and addressed complaints.

• Answered telephones, direct calls, and took messages.

• Calculated, prepared, and issued bills, invoices, account statements, and other financial

statements according to established procedures.

• Placed orders for the company.

• Matched statements with batches of cancelled checks by account numbers.

• Other duties assigned.

EDUCATION

• Strayer University, Maitland, FL

• Bachelor of Science/Accounting, GPA 3.81, Graduated: 12/2010, Magna Cum Lauda

• Alpha Sigma Lambda certificate: Iota Eta, Strayer University

• Dean’s List and Honor’s List.

COMPUTER

SKILLS: Microsoft Office 2007 (Excel, Word and PowerPoint) ADP Systems, Peachtree QuickBooks,

Wisdom (Accounting Systems), 10 key proficient and SAP System.

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