REP RESUME

R.

ERIC PEEK

Gilbert, Arizona

Cell: 480-***-**** *.********@*****.***

Restaurant General Manager / Multi-Unit Director of Operations

Offer practical leadership to drive revenue and profitability growth

while controlling costs, improving service and maintaining high staff

morale. Noted for solid business insight and instincts in operations

management, achieving the highest standards of the food and beverage

industry through expertise in:

Planning and Forecasting ...Team Building / Staff Training ... Customer

Service / Guest Relations ...

Budget Management ... Purchasing / Inventory Management ... Brand Marketing

/ Promotions ...

Quality Control ... Policies / Procedures / Processes ... Continuous

Improvement ...

Lead by example to build employee trust, mutual respect, teamwork and job

satisfaction, creating a positive, upbeat work environment with

opportunities for professional growth and development.

EXPERIENCE

Chevy's Fresh Mex, Mesa & Glendale, Arizona 2011 - 2014

General Manager

Vitalized operations of a mall-based fast-casual restaurant

* P&L responsibility

* 70 staff - challenged by location / mall hours

* Planned and executed marketing strategies, including email blasts and

grassroots efforts to create a destination venue and 22% increase in

traffic.

* Noted for maintaining company's trademark product quality and

freshness while meeting revenue goals by properly training staff in

policies and procedures and working with vendors. For example:

- Introduced local produce vendors and other suppliers to bring food

costs down to 25%.

- Reduced beverage costs from 21% to 19% by taking advantage of volume

discounts.

- Increased staff productivity as much as 30% to decrease labor costs

from 25% to 18%.

. Realized customer service scores in top 2% of 40 stores and won

numerous National sales contests for gift cards and banquets

Salty Senorita, Mesa, Arizona 2005 - 2011

General Manager

Opened new store (2nd location), introducing a corporate management

sensibility and initiating high-impact marketing strategies to realize

34% sales growth over 3 years.

* Developed policies and procedures to ensure operational consistency,

along with efficient systems and controls to reduce costs and maximize

revenues.

* Created business forms and documents used throughout the organization

to improve efficiency, productivity and communications while reducing

operational costs.

* Hired and trained a high-energy, customer-focused sales team, creating

a work environment conducive to high morale, job satisfaction and

successful salesmanship.

* Led a dynamic team of general managers to create a clothing line as

new revenue stream, which not only strengthened the company brand but

also contributed $8-10K to bottom line each year.

Continued . . .

R. ERIC PEEK - Page 2

Cell: 480-***-**** *.********@*****.***

EXPERIENCE continued

Doubletree Hotel, Tucson, Arizona

Food & Beverage Director

1994 - 2005

Oversaw all F&B outlets, including fine dining, casual dining, banquets,

room service and bars for the first and oldest Doubletree hotel in the U.S.

- catering to business and tourism trade.

* Planned, developed and administered annual operating budget, tracking

costs and expenditures for accurate and effective sales forecasting.

*

Identified areas in need of profitability improvement, initiated improved

systems and processes and developed marketing strategy to accelerate

sales.

* Stimulated interest in Sunday brunch by introducing themes, improving

quality and building relationships within the community; increased

sales from an average of 150 to 500+ and earned recognition with the

media (including NY Times) as the "Best Brunch in Tucson."

* Increased F&B revenues 20-25% while reducing costs; introduced staff

incentives and recognition to promote continuous improvement in guest

service and return business.

Continental Airlines, Tucson, Arizona 1989 - 1994

Sales / Operations Agent

Managed a variety of airline sales / service / operations

responsibilities including ticketing and ground operations, resolving

problems as they arose to ensure total customer satisfaction.

* Worked collaboratively and patiently with customers at sales counter,

upselling when possible and earning commendations for exceptional

service.

EDUCATION

University Of Arizona, Tucson, Arizona

B.S., Business Management

PROFESSIONAL DEVELOPMENT

* Management Training - Doubletree Hotels

including Employee Relations, Customer Service, Budgets, Sales and

Leadership

* Customer Service / Customer Relations - Continental Airlines

Excellence is never an accident.

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