Bilingual Customer Service Sales

CRISTINA E. MARTINEZ

**** *********** ****, ********, ** 77581

Cell: 832-***-****

*****************@****.***

OVERVIEW

Motivated Inside Sales Representative successful at exceeding goals and focused on increasing sales through expert

customer outreach.19 years experience in phone and in person sales. Award-winning sales pro looking to exponentially

increase revenue in a fast-growing industry.

HIGHLIGHTS

Customer Service Management software Fluent in Spanish

Sales Award Winner in 2008, 2010, 2011-2013 High customer service standards

Strong sales-closer Dedicated to process improvement

Analytical problem solver Conflict resolution proficiency

ACCOMPLISHMENTS

“Advertising Sales of the Year" award in 2008, 2010, 2011-2013.

Increased sales by 25% over a two year period.

Winner of the "Most Influential Hispanic Woman in Houston 2008 awarded by the Houston Comets

EXPERIENCE

THE GO SOLUTION

Houston, T X

Bilingual Customer Service Sales 02/2014 to Present

Field an average of 80 customer service calls per day. Recommend and helped customers select programming

packages as well as help them select internet providers along with speeds based on their needs. Inform customers about

sales and promotions in a friendly and engaging manner. Call center environment.

MAD CLIK, INC -GAY & LESBIAN RAINBOW PAGES

Pearland, TX

Sales Director/Publisher 01/1999 to 01/2014

Increased monthly sales by 10% by implementing strategies to develop and expand existing customer base. Cold and

warm called 40 new and existing accounts per day. Exceeded targeted sales goals by 25%. Optimized current revenue

streams by networking for additional business prospects with established clients. Contacted new and existing customers to

discuss how specific products could meet their needs. Identified, coordinated and participated in client relationship-

building activities and meetings. Answered customer questions regarding products, prices and availability. Generated new

sales opportunities through direct and telephone selling and emails. Marketed and developed key accounts by favorably

representing the company at membership and community functions.

MAD CLIK, INC. -RAINBOW GRAPHIC DESIGN FIRM

Pearland, TX

Production Director 02/2004 to 01/2014

Created the look and feel of the organization's online presence in social media forums. Designed unique print materials,

including brochures, advertisements, and logo designs. Prepared layouts and drawings in compliance with established

templates and design standards. Contributed ideas during strategic and conceptual brainstorming sessions. Prioritized

graphic workload and effectively coordinated multiple projects. Managed project schedules to guarantee client and in-

house creative and design needs were met on time and within budget. Reviewed blue line for company.

EDUCATION

Art Institute of Pittsburgh Online Division, Pittsburgh, PA, USA

Currently attending. Will graduate in May 2015 Bachelors Graphic Design GPA 3.65

References available upon request.

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