Customer Service Office

ALEX KWAME ANIPSON

** ***** ******, *** **, Brooklyn, NY 11226

(Cell) 347-***-****

Email- *****@*****.***

OBJECTIVE

Seeking a full-time position in a company where there is great opportunity for me to advance and utilize my

customer service and managerial skills effectively.

BUSINESS AND RELATED EXPERIENCE

2010 -Present Griffin Security Agency Inc Queens, NY

International Security Agent for American Airline

■ Search and secure aircraft before and after boarding

■ Inspect food cart going in and out of aircraft to ensure no seal is broken

■ Escort pilots and flight attendants

■ Secure all international arrival baggage

■ Block all international flight and announce to America Airline International

security coordinator

■ Report all passengers arrested in the international arrival at U.S. Customs and

Border Patrol office to the Airline's International Security Coordinator

■ Check that cargo containers match the aircraft's manifest

2009-2010 Gold Photos Brooklyn, NY

Owner

■ Provided outstanding photographic and duplication services to public

■ Maintained inventory control of supplies and equipment

■ Oversaw daily office activities and provided general office management

1999-2009 Photo Max Inc. Brooklyn, NY

Office Manager

■ Processed customer photographic orders

■ Took professional photos and provided computer retouching as needed

■ Handled check and credit transactions

■ Opened and closed establishment daily

■ Supervised and trained new-entry staff

■ Maintained inventory control supplies

■ Provided general office support

■ Handled customer complaints and enquiries

1996-1999 O.K Photo, Inc. Brooklyn, NY

Sales Associate

■ Filled customer photographic orders

■ Provided duplication and fax services

■ Responded expeditiously to customer complaints and inquiries

■

EDUCATION

Haganah Security Guard School New York, NY

Sixteen Hour On-The _Job Training Course for Security Guards

Castillo Training Institute, LTD Brooklyn, NY

Eight Hour Annual in Service Training Institute Course for Security Guards

American Airline Flagship University Dallas, TX

Basic Security Training

School of Photography and Design Ghana, West Africa

Certificate of Completion: Photography

Asuansi Technical Institute Ghana, West Africa

Certificate of Completion: General Academia

SKILLS

Outstanding customer service skills

Ability to troubleshoot and address concerns

Proficient in the use of industrial photographic equipment

Vehicle driving skills

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