Customer Service Information Technology
Resume:
Alex Gil B. Tumala
** ****** **. ***** ******* Area A-1 Batasan Hills, Quezon City
*************@*****.***
WORK EXPERIENCE
FRIENDLYCARE FOUNDATION, INC.
*** **** *********, *****luyong City, Phlippines
Information Technology Dept.
On The Job Training
Performed technical support including hardware and software installation, maintenance of computers and peripherals
Performed software supports including installation of programs, troubleshooting, enhancement upgrading of hardware and software
Maintain computer units in good performance
Performed system backup and databases backups : MySQL, MSSQL 2000, MSSQL 2005
FRIENDLYCARE FOUNDATION, INC.
710 Shaw Boulevard, Mandalauyong City, Philippines
I.T MIS Dept.
System Administrator
2011 – Present
Duties and Responsibilities
Network & Hardware
Advanced Technical Support: Desktops, Routers Troubleshooting
Configure Network: VPN – IPSec and PPTP
Network Monitoring and Troubleshooting
Configure firewall both Zentyal and ClearOS
Configure Remote Desktops: Windows Remote Desktop, RealVNC, TightVNC and SSH
Manage Active Directory, Group Policies, DNS, DHCP, Terminal Servers WINDOWS and LINUX
Structured Cabling
Install and Monitor CCTV Cameras
Backup Plans: NAS, Data Repository
Software
Manage In-House Systems: Healthcare System, Accounting and Logistics
Create Query Reports: MySQL, MSSQL
Setup and Configure Main Servers (Microsoft Server 2008 r2, 2003 standard edition) and Ubuntu Linux 12.04 +
MySQL, MSSQL, Apache-Tomcat, Apache, PHP Configure and Maintainance.
Provide System Modification and Patches
Maintain Email Server
Provide Data Migration
Maintain Updated Database Backups
Setup and Configure Business Intelligence tools: Pentaho Community Edition and Jaspersoft Community Edition
both LINUX and WINDOWS environment.
QUALIFICATIONS:
Software/Hardware Application Skills
Advanced Hardware and Software Troubleshooting
Advanced Network Setup and Troubleshooting
Setup Network Configuration
Server Installations and Configuration : Windows 2003 Std, 2008 r2, Ubuntu 12.04+
Installation Microsoft Operating Systems and Linux Operating Systems
Office Productivity Tools using Microsoft Office 2000, 2003, 2007, 2010, Libre Office and Open Office
MS Dos / Batch Files
Data Recovery
Microsoft SQL and MySQL Query Reporting and Scripting
TCP/IP Networking, DNS, Active Directory, DHCP
Remote Desktops: SSH, Telnet, VNC
VPN Configuration: OpenVPN, IPsec, PPTP
Firewall Servers
EDUCATIONAL BACKGROUND
TERTIARY: Systems Plus Computer College
E. Rodriguez Sr Ave., Cubao Quezon City, Philippines
Bachelor of Science in Information Technology
2007-2011
SECONDARY: Batasan Hills National High School Batasan Hills, Quezon City
2000-2004
PRIMARY: Batasan Hills Elementary School Batasan Hills, Quezon City
1994-2000
SEMINARS AND TRAININGS
COMPUTER NETWORKING CAREER & TRAINING CENTER
- PHP AND MYSQL PROGRAMMING
- February – March 2012
FRIENDLYCARE FOUNDATION INC.
- CUSTOMER SERVICE EXCELLENCE WORKSHOP
- November 2011
TECH TUTOR 2
- Bringing Education to Life through Technology
- September 2010
AMTI – ACCENT MICRO TECHNOLOGIES INC.
- Strategy to Scale and Unify your Storage Infrastructure
- September 2013
CHARACTER REFERENCES
Ms. Maricel Villocillo
FriendlyCare Foundation, Inc
Admin Assistant
Mr. Fernando Sunga
Pampanga Development Bank
Technical and Network Administrator
Mr. Benjamin Garcia
G.H. Garcia Development, Inc.
AutoCAD Operator
I hereby certify that the statements above are true. Alex Gil B. Tumala
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