Customer Service Sales

RESUME

Name Sudeep Dutta

Date of Birth *th April 1986

Contact Address H. No. 9/1, 19th main, BTM 1st

stage, Bangalore, 560048.

Permanent Address H.No. 3446/2, Tulsi Nagar,

Ranjhi, Jabalpur, M.P. India.

Phone 099********

Email *********@*****.***

WORK EXPERIENCE 2 YEARS 4 MONTHS May

2012 - TILL DATE

Company Aldius Consulting Group Inc.

Job Profile Business Analyst (Key Account Manager)

Job Initiate sales process and create presentations and

Descriptions proposals.

Collecting the information about market requirements for

proper sales plan.

Cost, Time & Scope analysis of the project & doing Project

Portfolio.

Handling project from RFQ till PPAP in new product

development segment.

Systems understanding throughout and between modules.

Analyzing and discussing customer specifications.

Interact with the customers regarding the requirement of the

product and providing a feasible solution.

Gave system demonstrations to customer and its

functionality end to end(includes CRM,provisioning and

billing modules)

Completely responsible for functionality and its usability to

clients.

Participating in end-to-end project planning &

implementation, activity sequencing, design engineering,

effort & cost estimation, quality management, etc.

Involved in imparting trainings of these modules on go live

support with end to end functionality and the process to

client.

Proactively resolved client's queries and concerns and

clearly made them to understand the system to work on.

Actively worked to provide better solutions for enriching the

product both in terms of performance and design and

enhancements solving and raising dockets related to migration

issues and other.

Responsible for preparing work activity plans to provide

support.

Reporting issues and resolving.

Supply Commitment & delivery report to customer- Week

wise/Month wise.

WORK EXPERIENCE 9 months

AUGUST 2011 - May 20012

Company SPA Computers Pvt. Ltd

Job Profile Executive- Business Development

Job Initiate sales process and create presentations and

descriptions proposals.

Follow up and follow through the leads via mails or over

phone.

Pursue conversations potential customers, help them

understand about the services that SPA offers and have

benefited oriented conversations.

Seek new business opportunities through cold calling and

networking.

Maintain the highest possible margin and increasing customer

breadth.

Maintain & harness client relationship.

Build prospect database and meet or exceed individual sales

target.

Good communication, presentation and negotiation skill set.

SUMMER INTERNSHIP 6 months

Company Essar Group; The Mobile Store Pvt.Ltd

Project Title Analyzing Consumer Behavior in Retail Marketing

Objectives & Scope Assisting and operating store operations as per the

standard operating procedures.

Process Involved in inventory and spares management, giving

inputs in bottom-up planning, cash management,

customer service & active negotiations.

Methodology Personal Interviews and arranging the meetings with

customer along with marketing seniors.

Learning Outcomes Methods of Building formal and informal knowledge

networks. Analysis of customer based business

drivers.

Education

International School of Business & Media, Pune 2009-2011

Marketing & Systems

5.31/8

Guru Ramdas Khalsa Institute of Science & Technology, 2004-2008

Jabalpur

B.E. (I.T) 70.30%

St. Gabriel's Higher Secondary School, Jabalpur 2003-2004

H.S.C. (Mathematics) 67.50%

St. Gabriel's Higher Secondary School, Jabalpur 2001-2002

S.S.C. 73%

LANGUAGES KNOWN

Languages

Read

Write

Speak

English

YES

YES

YES

Hindi

YES

YES

YES

Bengali

NO

NO

YES

Projects & Live Assignments

. Brand Differentiation between Nokia and Motorola at ISB&M, Pune.

. Project on Product Differentiation on furniture near Viman Nagar,

Pune.

. Impact of I.T. in banking at ISB&M, Pune.

. Study of market analysis of Micro Wave done at ISB&M, Pune.

. Major project "Face Recognition" as per requirement of the subject at

graduation level.

. Minor project "My community" web site as per the requirement of the

subject at graduation level.

EXTRA CURRICULAR ACTIVITIES

. Hobbies- Collecting Key Rings, Paper Cuttings.

. Member - Participation Team for Media Pulse'09 (National Level Media

Conference '09), organized by ISB&M, Pune.

. Involved in various Cultural events held at G.R.K.I.S.T. Jabalpur.

. Participated in "Technofest" held by G.R.K.I.S.T.

. Held active participation by volunteering in different events in

"Techmiester" organized at college and school level.

Awards & Achievements

. Offered the scholarship after clearing the scholarship test of NIIT

for the courses.

ADDITIONAL INFORMATION

. Proficiency in C, C++, MS Office (Word, Excel & Power Point).

. Completed 15 days Vocational training from Ordnance Factory Khamaria.

. Completed 1 month Vocational training from BSNL.

MOTTO IN LIFE

"With smart work and determination culminate at the highest possible

position"

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Sudeep Dutta

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