Customer Service Representative

Desmond D. Washington

*** ********** *** #*** • Bronx, NY 10475

718-***-**** • Email: *****************@*******.***

Customer Service Representative

Versatile business operations professional and 3+ years of professional experience. Self-starter with ability to prioritize and

manage projects in a fast-paced, multitasking environment. A reputation of creating and implementing innovative cost saving

programs that benefit organizations and help achieve long term strategic goals. High technical aptitude and attention to detail.

-EDUCATION-

AAS Degree, expected June 2015– Business Administration

CUNY Borough of Manhattan Community College

Regents diploma 2007

Salesian High School New Rochelle, NY

PROFESSIONAL EXPERIENCE

2008-Present

Verizon Fios

Direct Sales Rep February - June 2014

• Personalized cable packages in different neighborhoods.

• Reported back to the office with applications confirming sales.

• Met the company's required quota every week.

Coordinate efforts to ensure the customers obtained the correct package suitable for their entertainment needs.

Trained with experts with years of door to door sales experience.

Exceeded personal weekly goals.

Assisting marketing manager on products to maximizes Fios promotions and marketing incentives.

Nutrilite: Vitamins and Suppliments.

Junior Consultant (December 2011– Present)

Responsible for making calls to potential investors and clients.

Creating new and innovative ways to market products.

Responsible for implementation of marketing techniques and strategies.

Maintaining a leadership role in the work place.

Creating a positive environment productive to excellent teamwork.

Train new business partners on company etiquette and business practices.

VIP HEALTHCARE SERVICES

Home Health Aide (August 2008– November 2011)

• Prepare meals for the elderly in their homes.

• Exercised and interacted with the elderly on a social level

• Monitored their medication.

• Light house keeping in their homes.

• Generally made sure they where well taken care of.

TECHNICAL AND INTERGRATION SKILLS

• QuickBooks

• Google Cloud Services (Data Management)

• Microsoft Office

• Macintosh OS X

REFERENCES FURNISHED UPON REQUEST

Contact this candidate