Manager Management

ROBERT D. KOCH

MBIFM, IFMA, NEBOSH (Cert.), MEFMA, MBICSc

** ****** *****, ********, ******, HA7 3AT

Mobile: 079**-******

Home: 020*-***-****

E-mail: **************@*****.***

CAREER PROFILE

An accomplished Facilities Executive with strategic and operational

experience gained from within the Commercial, Retail and Residential

portfolios in Europe, America and MENA regions. Having set up and managed

several businesses from implementation to a full operational stage.

Particularly experienced in the Mobilization of both residential single and

multiple units and the subsequent Move Management that would take place.

Self-motivated with a proven experience in both multi-tasking and

consistently achieving team projects and objectives. Currently looking for

an opportunity where I can use my existing skills and experience gained in

Facilities/Estates and Property Management and to ensure compliance under

OHSAS 18001 & ISO 9001.

KEY SKILL & ATTRIBUTES

. Experience of working on the management of both residential blocks and

portfolios mainly within London and Europe, but most recently in The

Middle East.

. Excellent Communication and Interpersonal skills gained through

working in client focused environments

. Strong people and contract management skills

. Experience of driving sustainable change to bring efficiencies and

assist the Firm's Profitability

. Excellent negotiation skills as developed through devising contracts,

bids and reports

. Able to work independently as well as in teams through demonstrable

experience in Facilities /Estates Management experience

. Strong organisation skills with the ability to work well under

pressure and meet deadlines, and be able to multi task as able to

manage workload and meet set deadlines

. An innate understanding of residential service charge budgeting and

cost control.

. The capability to be proactive in the resolution of operational and

technical problems

. Working knowledge of MEP (Mechanical, Electrical & Plumbing) and HVAC

(Heating, Ventilation and A/C) including the working knowledge of all

BMS systems, especially Honeywell and Siemens

EMPLOYMENT HISTORY

Career Break

February 2014 - Present Seeking new business development

opportunities.

. Actively meeting with Business Owners, Decision Makers and Senior

Management within the FM industry, offering both Soft/Hard services

and looking at opportunities to develop new business.

Facilities Manager

May 2013 - January 2014

London Borough of Islington (Contract Position)

. Assist the Borough's Property Director in implementing a Strategy plan

in both cost savings within the FM operation and the introduction of

the measurement of the service via both KPI/SLA's and the subsequent

management of the Commercial and Residential Portfolios.

. This involved dealing with any overhead costs associated within FM in

the Borough; including Service Charges, Rent, receiving favourable

rates from 3rd party contractors and any PFI contracts.

. Implementation of a refurbishment plan for the residential portfolio

including the management of re-housing council tenants where

necessary.

Facilities Manager

January 2013 - April 2013

Royal College of General Practioners (Contract

Position)

. To manage the "rolling out" of the refurbishment/re-build of 10 Grade

1 listed Commercial buildings owned by RCGP and located next to their

main building and the subsequent conversion of them into 5 star

residential accommodations for the members to use. This involved the

management of third party contractors, implementation of relevant

policies and procedures and being able to use my experience with

listed buildings in the negotiation with the Crown Estate (owners of

the land).

Estate Manager

May 2012 - October 2012

Interserve PLC (Interim Position)

. Management for the provision of services and projects including fabric

works, PPM remedial works,

building improvements and cleaning services ensuring statutory

compliance, whilst maintaining the aesthetic image of London Borough

of Ealing's Residential and Commercial buildings.

. Control of expenditure on planned/project works carried out on the

estate, to ensure budgetary constraints are met. Carrying out training

for cleaners and organising deep cleans and further training.

. To ensure the highest standards of housekeeping and maintenance are

provided by implementing regular site inspections around the estate as

per BICSc (The British Institute of Cleaning Science) standards.

Country Estates/Facilities Manager

March 2007 - February 2012

Knight Frank & Rutley (Formerly known as Grubb & Ellis-US Company)

. Headhunted to provide expertise for the efficient pricing and

management of a new Facilities and Property Management operation based

in Qatar, managing a large portfolio of new Residential and Commercial

Portfolios (both single and multi units), as well as covering other

countries within The MENA Region.

. Managing up to 800 residential units and a number of clients

Commercial buildings throughout the Qatar and MENA regions, offering a

five star service to both the facilities of the building and to the

tenants themselves, thus making all the buildings flagship operations.

. To provide a complete Hospitality/Catering service to our main

Corporate clients based in both Qatar and Dubai, being inshore and

offshore on a 24/7/365 basis, offering various cuisine to both staff

and visitors. This included the running of the FM operation at the 6

star World famous Dubai Mall (Largest Shopping Centre in the World).

. Managed the implementation and rolling out of all necessary training

for the staff within the accommodation blocks, ensuring there was a

24/7/365 day service level always being provided, with the assistance

of a 24/7/365 call centre.

. Management of a cross-functional team to deliver the services

overseeing both the service delivery and contract management of

Partners, ensuring a compliant, robust and sustainable corporate

performance.

. Identifying opportunities for organic growth and new business for the

Business Development and subsequent winning of new business through

bidding, tendering, and recruitment of staff. This included costings,

sales plans, potential bids and tender reactions and subsequent

presentation to prospective clients.

. My Clients included the major Petroleum Companies i.e. Shell, Exxon

Mobil, Qatar Petroleum (QP) and BP and the subsequent running of their

property portfolios, including a substantial revenue stream from

setting up Catering Contracts for various clients.

. The major win from twenty competitors in bidding and winning for the

cleaning and FM contract for The Dubai Mall (World's largest shopping

centre), including the management of "The Address" 6 star hotel

located next to the Dubai Mall.

. Responsible for the financial acumen of the company including Profit

and Loss, budgetary control and payroll for a total staff of up to 175

members(including 30 direct reports), for which I was personally

responsible for the recruitment, induction and ongoing development

activities. To understand and review on a monthly basis financial

performance of the business, acting on variances and forecast on a

regular basis, in conjunction with the annual budget.

. Achieving contractual savings of 5.4 million pounds through cost

savings through several revenue streams with a turnover of

$11.5Million.

Space and Moves Project Manager

March 2006 - March 2007 British

Airports Authority

. Responsible for the airline moves (decanting) project for both the

STAR Alliance and Non-Alliance partners in preparation for the

opening of Terminal 5 in 2008. This also involved daily liaison with

all major airlines and assisting them with the move of all of their

operations, Assets and facilities.

. Create and manage a full and complete database of all airline move

dates, office leases, floor plans and designs via Auto Cad.

. Liaising with both internal and external third parties, including

stakeholders, HM Authorities, Retailers and main Service Providers

e.g. EMCOR, Balfour Beatty, Interserve and Landlord including

detailed negotiations with the Airlines senior management.

. Full budgetary control of up to 6,000,000 for the project.

Consultant

June 2001 - February 2006

Salrob Limited

. A specialist consultancy set up by myself, to manage the mobilization

of both single and multiple portfolios both in the UK ( Public and

Private Sectors) as well as Internationally, offering a "One Stop"

service including Facilities, Asset, Property Management, Business

Development and Health & Safety best practices and Consultancy

Services.

Senior Facilities Manager (Consultant)

August 2004 - February 2006

London Borough of Lambeth, (Facilities Management)

. Responsible for the mobilization, refurbishment and regeneration of

Council buildings within the Borough. Having to deal with both Private

and Council landlords, dealing with the issues of both technical and

regulatory issues associated with them. Dealing with PFI and Move

Management projects across the Borough, including any adaption that

was needed to be made re HSE/DDA regulations.

. Managing a budget responsibility of 5,000,000 pounds throughout the

project; streamlining the complete front of house operation throughout

the Borough thus making a 3.4 million pounds savings to the Borough.

Estates Surveyor

June 2001 - August 2004 Cheque Point

Facilities Manager

October 1999 - June 2001

Alpha Logistics- Kenya

EDUCATION & QUALIFICATIONS

British Institute of Cleaning Science (MBICSc)

December 2013

Membership

Institute of Facilities Management association (IFMA)

January 2007

Membership

Middle East Facilities Management association (MEFMA)

Membership

Leadership of Energy and Environmental Design (LEED) Certification

December 2006

Texas A&M University- Doha, Qatar

Pass

Assessors D32/D33 Trainer in Performance and Quality

November 2005

Assessors D34 Level 1V in Performance and Quality

University of Lisbon

A Grade

NEBOSH (H&S) Diploma

August 2005

International General Certificate in Occupational Safety& Health

Distinction

OHSAS18001 (Safety)

October 2005

British Standards for Occupational Health and Safety Management Systems

IS0 9001 Quality Management Trainer

September 2004

IS0 14001 in Environmental Policies

University of Bedfordshire

Pass

Member of The British Institute of Facilities Management (MBIFM)

December 2002

Membership

BIFM Certificates August

1993 - September 2000

Space Planning, Quality Management, Risk and Strategy,

Environmental Performance Management, Control of Legionella,

DDA Regulations, Fire Risk Assessment,

Working Safely with Asbestos & Management of Handling Waste Management

BIFM Headquarters

All courses passed with Distinction

BEC HND Business Studies & Management

September 1991- July 1993

Casio College Watford

Distinction

O Levels,

June 1991

Park High School, Stanmore

Commerce and Business (A), Economics (B), English Language (B)

I.T. SKILLS

MS Office

Project Management Systems: Prince 2

CAFM Systems: Maximo, Facility 360, WOW (Work Order Wonder), Maximo and

Concept Packages.

AutoCAD: Software application for 2D and 3D CAD systems.

INTERESTS Yoga, Cycling, Travel, Cinema and Music

REFERENCES Available upon request

Contact this candidate