Customer Service Representative

NINA LOU CASERES POLESTICO

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Outstanding Legal Practice Secretary and Billing Assistant

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Address: *** ******* *******, ********, *******, United States 30338

Date of Birth: January 15, 1985

Visa: L2 Visa

Mobile: 404-***-****

E-Mail: ****************@*****.***

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I will be a valuable addition to your company with my extensive knowledge, skills and experience as a

legal practice secretary and billing assistant and receptionist in a law firm with extensive understanding

with office account and clients’ accounts with unyielding commitment to produce exceptional results,

contribute to the company's growth, and uphold its corporate values in delivering high quality of service

to its current and future client-base.

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KNOWLEDGE AND SKILLS:

! • Microsoft Office software applications Word, Excel and PowerPoint

• Management of Office and Client’s Accounts and Ledgers using legal practice accounts

management software, LegalPac

• Management of billing generation and forwarding to client

• Drafting and formatting of legal documents such as: Power of Attorney, Deed Poll, Last Will and

Testament, Letter of Demand, Affidavits and others

• Diary Management and Coordination of Meetings

• Submission of Court documents via Electronic Filing System (EFS)

• Excellent customer service and English communication skills

• Staff travel arrangements and hotel accommodations

• Excellent coordination and inter-personal skills and willing to work in a team with diverse cultural

backgrounds

• Possess initiative, proactive and able to work independently in a fast-paced environment with

minimal or no supervision

• Willing to be trained and learn the trade the position requires

• Meticulous and well-organised

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JOB EXPERIENCE:

• Joseph Tan Jude Benny LLP, 6 Shenton Way, OUE Downtown 2, #23-08 Singapore 068809

Administrative Secretary (May 2013 - March 7, 2014)

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Job Roles:

! • Manage client case files (including electronic archiving of closed files)

• Prepare client billing and tax invoice

• Submit Court documents via Electronic Filing System

• Handle client and court correspondence via email, post and phone

• Sort and prepare documents for indexing and filing

• Submit billing and reimbursement of expenses

• Audio transcription

• Proof-read draft legal documents

• Follow-up on clients with outstanding payments

• Documentation and filing of records

• Diary Management and Coordinate Meetings

• Manage office and pantry supplies

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• Sathi & Co. Advocates and Solicitors, 1 North Bridge Road, #03-26 High Street Centre,

Singapore 179094

Administrative Secretary (November 2012 - March 2013)

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Job Roles:

! • Draft legal documents such as: Power of Attorney, Deed Poll, Last Will and

Testament, Letter of Demand, Affidavits, (Litigation-specific affidavits in the areas

like vehicle accidents and divorce) List of Documents, Affidavit of Evidence-in-Chief,

Affidavit Verifying List of Documents, Writ of Summons, Memorandum of

Appearance, Defense, and etc.

• Manage client case files (including electronic archiving of closed files)

• Prepare client billing and Tax Invoice.

• Submit Court documents via Electronic Filing System.

• Handle client and court correspondence via email, post and phone.

• Make travel arrangements and hotel accommodations.

• Sort and prepare documents for indexing and filing

• Submit billing and reimbursement of expenses.

• Audio-typing.

• Proof-read documents.

• Follow-up on clients with outstanding payments.

• Documentation and filing of records.

• Sorting and handing of all in-coming and out-going mails and courier services

• Diary Management and Coordinate meetings.

• Manage office and pantry supplies.

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Achievement:

! • Completed electronic archiving of closed case files from 2007 until 2012

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• CKLB Pte Ltd, 9 Temasek Boulevard #19-02, Suntec Tower 2, Singapore 038989

Corporate Secretarial Associate (September 2012 - October 2012)

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Job Roles:

! • Handle email, post and phone-based correspondence with clients

• Process notarisation, authentication, and legalisation of corporate documents

• Drafting of Legal documents.

• Generate and forward client billing

• Manage client account file storage

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• Haridass Ho & Partners, 24 Raffles Place #18-00, Clifford Centre, Singapore 048621

Billing Assistant cum Receptionist (July 2009 - April 2012)

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Job Roles:

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• Generate and issue client invoices

• Process credit memos

• Follow-up on clients with outstanding payments

• Review data, correct discrepancies and reconcile accounts

• Manage client, office, receivable, and disbursement ledgers

• Ledger data-entry using LegalPac-Legal Practice Management software

• Provide front-desk customer service to walk-in clients and correspond to phone and

email enquiries

• Facilitate client meeting schedules and meeting/conference room utilization

• Sorting and handing of all in-coming and out-going mails and courier services

• Documentation and filing of records

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Achievements:

! • Rectified ledger entries, corrected discrepancies on previous invoices and followed-up

on clients with outstanding bills for financial years 1999 through current.

• E.P. Wong Surgery, 302 Orchard Road #17-01 Tong Building, Singapore 238862

Receptionist cum Administrative Assistant (November 2008 – March 2009)

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Job Roles:

! • Provide front-desk customer service to walk-in inquiries and manage phone calls,

email, fax, and post correspondence

• Phone-based pre and post-surgery follow up on patients

• Facilitate team functions & staff welfare events

• Manage office and pantry supplies

• Manage patient information in patient/clinic information system and filing of patient

records

• Manage the doctor's and therapists' appointments and generation of monthly report

on procedures carried-out

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• The Oral Maxillofacial Practice, 1 Orchard Boulevard #10-04, Camden Medical Centre,

Singapore 248649

Receptionist cum Administrative Assistant (July 2008 - October 2008)

Job Roles:

! • Provide front-desk customer service to walk-in inquiries and manage phone calls,

email, fax, and post correspondence

• Phone-based pre and post-surgery follow up on patients

• Facilitate team functions & staff welfare events

• Manage office and pantry supplies

• Manage patient billing, medical insurance claims (Medisave) and dispensing of

medication to out-patients

• Manage patient information into patient/clinic information system and filing of

patient records

• Manage dentist's appointments

! • PeopleSupport Incorporated, Skyrise Building, IT Park, Apas, Lahug, Cebu City, Philippines

6000

Call-Centre Customer Service Representative (June 2007 – May 2008)

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Job Roles:

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• Provide phone-based customer service and assistance to domestic and international

flights in the US, including value-added services such as hotel reservations,

attractions and services, and car services.

• Handle escalated calls from cadet customer service representatives on behalf of

supervisors

• Assist in the training of cadet customer service representatives in a team

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Achievements:

! • Regularly recognized for exceptional Customer Service Satisfaction ratings on quality

of service ratings.

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EDUCATION AND CREDENTIALS:

! • Central Mindanao University, Musuan, Maramag, Bukidnon, Philippines 8710

Bachelor of Science in Biology (June 2003 - April 2007)

! Achievements:

! • 3rd Placer, Story Telling, Mindanao Association of State Colleges and Universities

Foundation (MASCUF), University of Southern Mindanao, Kabakan, Cotabato,

Philippines 2006

• Best Debater and Best Speaker, Inter-College Debate, Debating Club, Central

Mindanao University, Philippines 2005

• Best Speaker, Impromptu Speech, Inter-College Competition, Languages

and Literature Department, Central Mindanao University, Philippines 2004

• Best Debater and Best Speaker, Inter-School Debate, Debating Club, Central

Mindanao University, Philippines 2003

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TRAININGS AND SEMINARS ATTENDED:

• Hotel Services Training, PeopleSupport Incorporated, Philippines (November 2007)

• Clients' Specific Training, PeopleSupport Incorporated, Philippines (June 2007)

• Universal Customer Service Training for 5 Global Distributing Systems (Deltamatics,

Worldspan, Apollo, Sabre and Share), PeopleSupport Incorporated, Philippines (June 2007)

• Car Services Training, PeopleSupport Incorporated, Philippines (June 2007)

• Attractions and Services Training, PeopleSupport Incorporated, Philippines (June 2007)

• Gender Sensitivity Training and Gender Advocacy Development, Central M i n d a n a o

University, Philippines (March 2007)

Contact this candidate