Customer Service Manager

Fabromiya Monsanto

Cell: 551-***-**** - *********@*****.***

Summary

Highly experienced business professional with over 12-years of experience in management, customer service

and administrative support roles with customer relations, communication, and project management experience .

Highlights

• MS Word

• MS Outlook

• MS Excel

• MS PowerPoint

Accomplishments

Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude .

Experience

Office Manager

September 2012 to December 2013

Ameri-life - Orlando, FL

• Supervised a telemarketing room of 4 associates

• Maintained 15 agent records in updated writing numbers with 45 insurance carriers

• Recruit and interview prospective agents to our growing office

• Ordered and maintained office materials, assembled and mailed marketing materials

• Processed new business applications

• Supported management as a liaison in handling all underwriting and policyholder accounts and

information with home office and insurance companies

• Supported new agents in obtaining their state license

• Assigned leads and call sheets to all telemarketers and agents

• Coordinated 6 monthly financial seminars

• Created monthly incentives and bonus plans along with decorations of monthly themes

Senior Billing Clerk

January 2008 to November 2009

REO Allegiance - Bayonne, NJ

• Interacted with a network of contractors and coordinated services on properties for national banks

• Communicated and developed relationships with over 500 contractors all over the United States, asset

managers, and bank representatives

• Processed a minimum of 120 invoices per day

Office Manager

April 2004 to December 2006

Ameri-Prise Financial Services - Parsippany, NJ

• Supported management in planning, organizing, and other assigned personnel with the goal of ensuring

efficient delivery of administrative services

• Supported management in the preparation and interpretation of financial data and the completion of

special projects, often requiring a high degree of confidentiality and tact

• Ordered and maintained office materials, assembled and mailed marketing materials

• Handled all client checks, transferring them to the FMO

Assistant Manager

July 1996 to April 2004

McDonalds - Cliffside Park, NJ

• Managed entire store and supervised 20-30 crew members per shift

• Inventory control implementing food safety control, improving customer service while gaining guest

relationships, hiring and training personnel, computer work and bookkeeping

• Created daily reports/goals, made daily deposits/ cash handling, and other related tasks

• Interview prospective crew members and processed hiring paperwork

Education

Bachelor of Science: Management, August 2014

DeVry University - Orlando, Florida

Associate of Arts, 2011

Valencia College - Kissimmee, Florida

551-***-**** Fabromiya Monsanto *********@*****.***

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