Customer Service Data Entry
Resume:
Melisa Ponce
*** **** ****** ******, *********, FL 34743
**********@*****.***
Professional Profile:
Highly motivated business professional with more than 10 years
of progressive accomplishments. Possess the ability to work
well with others and under pressure, able to meet tight
deadlines and have excellent knowledge of computer technology
and software. Also have the capability to quickly learn and
utilize new skills. Self-starter, exhibiting high work ethic,
dedication, integrity and competence. Personable problem
solver, able to meet challenges and provide solutions in a
timely manner.
Education: Everest Institute
February
2002
Health Services Administration
Associate Degree
Skills:
o Training in Basic Office Operation & Fundamentals
o Computer Literate in Microsoft Office, Medisoft patient
account program
o Typing Speed of 50 wpm
o Bilingual (English/Spanish)
o Excellent customer service skills & organizational
skills
o Data Entry
Experience:
La America Food Delivery Inc.
Miami, Florida
Medical Billing Administrator/Work From Home
Nov 2008 to Present
. Research and resolve incorrect payments, EOB
rejections, and other issues with outstanding
accounts.
. Prepare and distributed the customer's invoices
. Work closely with agency case managers to make sure
patients requirements are updated and set for
approval
. Maintain customer accounts and patient's information
. Verify our provider credentials are updated and
submit to insurance agencies making sure all of our
requirements by AHCA are up to date
. Create and maintain databases and spreadsheets
. Submit claims directly to AHCA via Medicaid web
portal
. Managed all of the accounts payable accounts as well
as weekly deposits
Kaplan University
Orlando, Florida
Financial Aid Team Lead/Verification Specialist
Feb 2009 to April 2014
. Perform complex financial aid processes, such as
creating estimated award letters, and dealing with
overlapping loans period, transfer credits, repackage
aid for a new award year, determine student
eligibility, etc.
. Acquire, enter, edit, and update Student Data in
various internal and external systems
. Review and assess all verification documents (FAFSA,
MPN, worksheets, taxes, etc.)
. Verify files for accuracy
. Meet assigned productivity goal
Everest Institute
Miami, Florida
Financial Aid Advisor
Nov 2006 to Oct 2008
o Ensure the processing and maintenance of accurate
student financial aid
documentation to ensure compliance with Federal,
State, and/or accrediting agency regulation,
Verification process
o Monitor and follow up on the status of all pending
student loans/grants or promissory notes in order to
maintain an accurate accounting of each students
financial aid package.
o Resolve student financial aid problems for those,
which may have had some sort of interruption in their
education program in order to ensure financial aid,
who will continue upon return to the program.
Miami International University of Art & Design
Miami, Florida
Financial Aid Officer
Mar 2003 to Oct 2006
o Assign the appropriate budget to a student and
package the student
o Create plans and explain to students/parents their
rights and responsibilities for each aid source
o Negotiate payment plans
o Verification process, collect documents
o Responsible for complete and accurate files
o Certify loan applications
References: Available upon request
Contact this candidate