Customer Service Manager

Luis Robert Mulato

**** ** **** **. *. # ***, Houston, TX 77069, (832) 312- 1634,

**********@*****.***

Objective

To apply my current 27 years skills in management, Customer Service and

General Support in an environment that will offer progressive

responsibilities while enhancing my talents and drive to aid in the growth

of your organization.

Profile

Motivated, Self learner with drive to achieve desired results in all

environments. Known for being a dependable extra set of hands to aid in

many elements of daily operations. Able to shift transferable skill sets as

needed for the task at hand. Versatile and efficient.

Skills Summary

Bilingual Front Office

Operations

Customer Service Phones &

Scheduling

MS Office Apps. Communication

Skills

Employee Motivation Fax and Photocopy

Order/Invoice Receiver Staff Training &

Development

Sales & Support Team Building

Data Entery Inventory

Management

Experience

Management Staff

Provided Customer Service to Clients & Staff Employees responded with

answers they may have in a positive way. Also worked in the grocery

warehouse to be cleaned, Restocking, Management Duties & Book keeping to be

ready to open or close the store on a daily basis.

.

General Office Support

Provided efficient and effective support to complete required tasks.

Structured work flow to enable supervisor to know the status of all

assigned projects assigned.

Filing, Data Management, Data Entry, and all miscellaneous office tasks as

assigned.

Communication skills with Police Department for any lawful acts to club or

self.

Customer Service

Applied active listening skills to appropriately provide consultative

service to all customers.

Toured, presented facilities, and guided prospective clients for day care

services.

Empowered to provide solutions in a retail environment to properly aid the

customer.

Warehouse Management

Long-Term and Short-Term Assignments/ Projects.

Prepare and Organized Company Equipment.

Managed Warehouse Inventory.

Adhered to all company policies and procedures.

Shipment and Receiving

Forklift Operator

Properly and Efficiently operated all types of fork-lifts.

Order Puller/ Stocker.

Sit-down,reach truck and pallet jacks.

Luis Robert Mulato

5959 FM 1960 RD. W. # 817, Houston, TX 77069, (832) 312- 1634,

**********@*****.***

Employment History

Farouk Systems Inc. - Houston, TX

Forklift Operator, Warehouse 2012 - 09/20/2013

Food Town - Houston, TX

Assistant Manager, Loss Prevention 05/2011 - 04/2012

Huntleight USA - Houston, TX

Lead Public Safety 09/2008 - 02/2011

Food Town - Houston, TX

Management Staff 11/2007 - 09/2008

Randalls - Houston, TX

Grocery Manager 11/2006 - 11/2007

Wal-Mart Store - Houston, TX

Grocery Manager 08/2000 - 10/2006

Fiesta Food Mart - Houston, TX

International Manager 02/1985 - 02/2000

Certifications/Training

Liceo Centro Americano High School - San Salvador, El Salvador

Academic & Biology 01/1974 - 11/1977

University National of El Salvador - San Salvador, El Salvador

Business Administration 01/1978 - 11/1980

Certified Forklift Operator

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