Customer Service Sales
Resume:
Matthew B. Shook
**** *** *********** *******, *** 109
Winter Park, FL 32792
*******@***.***
Objective
To utilize my experience within a dynamic environment providing an opportunity for professional
growth by implementing my existing experience with additional formal education.
EXECUTIVE PROFILE
Visionary providing fiscal/strategic/operational leadership in complex sales organizations.
Accomplished, seasoned, management leader with over 13 years’ experience building and
motivating sales teams to generate consistent revenue and profit growth. Background includes
development and management, developing and implementing sales training for seasoned and
novice sales force members. Consistently successful in identifying and capitalizing on market
opportunities to build brand recognition, drive revenue growth, expand market penetration and
win dominant market share for the enterprise. Exceptional analytical, organizational, and
leadership skills. Highly effective in developing direct customer relationships.
KEY STRENGTHS
Strategy Development for Sales & Revenue Growth • Sales & Marketing Leadership,
Development & Management • Product Pricing & Management Team Building, Management,
Training & Motivation • Achieving & Surpassing Sales Quotas
PROFESSIONAL EXPERIENCE
Florida College of Natural Health, Esthetician 2014-Present
300 hours of skin care training and lecture. Modalities include: Facials, back treatments, waxing,
mud body wraps, sunless tanning application, high frequency treatments, galvanic treatments,
make-up application, specialty masks. Over 115 hours of internship. Performed different skin care
therapies as per the needs and requirements of clients as well as diagnosed the skin condition and
recommended therapies accordingly
Lehigh Valley Health Network, HIM Team Leader, 2002-2013
Knowledge and understanding of the Electronic Health Information System and all its functions.
Directly responsible for staff productivity for all forty staff employees. Staff assurance to meet
department standards through education and facility communications. Training and counseling of
new and current staff members. Daily maintenance and control over Electronic workflow queues.
Delegation of tasks and duties as well as communication within the Management Team and
Director. Full understanding of Release of Information. Proven ability to monitor and update all
facility policies and procedures. Back up for User Profiles and directly involved in system
upgrades. Provide excellent customer service. Devised, introduced, executed training program to
strengthen technological experience to team members.
Assistant Manager, American Eagle Outfitters, 1998-1999
Supervised 15-person Sales Team. Proven ability to meet and exceed store and individual sales
goals by 75% or more. Train and counsel new and existing staff. Demonstrated timeliness on new
floor set ups and markdowns. Communication with store management and staff. Provide
exceptional customer service. Executed training program to strengthen sales experience to team
members.
Assistant Manager, Kay Jewelers, 1997-1998
Proven ability to meet and exceed individual, store, warranty contract and credit application
goals by 50%. Meet and exceed overtime expectations. Full knowledge on store operations
and expectations. Cash handling, returns and exchange proficiency. Provide exceptional
customer service. Provided training and communicated sales expectations to team
members.
Sales Associate – Jewelry, Macy’s, 1993-1997
Provide excellent customer service. Maintain and exceed individual and credit application goals
daily. Design and showcase new merchandise. Monitor and control under stock and markdowns
without fail. Provided coverage for all areas of the department: Costume Jewelry, Fine Jewelry,
watches as well as extensive knowledge of those areas.
Education
2013 Florida College of Natural Health
- AS degree in Basic Skin Care
1991 Stroudsburg Area High School, General, College Preparatory
- Diploma
References
Excellent references provided upon request
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