Customer Service Sales

SANDRA VETERE

C: 347-***-**** **********@***.***

Jewelry Industry Professional

OVERVIEW

Over 20 years of experience including but not limited to repair services, customer service, wholesale sales & trade shows

Comprehensive expertise in managing the work flow of jewelry repair from start to finish Extensive customer service experience

across the wholesale & repair sectors of the jewelry industry High level of understanding of luxury jewelry care & maintenance

SKILLS SUMMARY

• High-energy, positive attitude, extremely organized, disciplined & detail-oriented

• Efficient at multi-tasking with the ability to prioritize responsibilities& follow tasks through to completion

• Powerful customer service skills – can successfully handle difficult clients & situations

• High degree of professionalism in handling confidential & sensitive information

• Proficient in Microsoft OfficeWord& Excel, OSAS (Acctg Software) QAD & NAVISION

EXPERIENCE

THE JUDITH RIPKA COMPANIES – New York, NY (July 2008-Feb 2014)

Position: Repair Department Manager

• Manage repairs and customer repair concerns for the Judith Ripka retail stores and other luxury jewelry/ department

stores

• Handle an average of 1,000 repairs per month, significantly decreasing turn-around time to ensure customer

satisfaction

• Manage flow of repair items to/from outside jewelrycontactors

• Work successfully with production staff, jewelers, and the stone department to resolve all quality control and

customer care issues

• Create monthly reports for the Vice President of Production regarding repair volume & flow

MAJORICA JEWELRY LTD – New York, NY (August 2007 - July 2008)

Position: Customer Service Manager

• Worked as the liaison between independent sales staff, management, specialty stores and independent jewelers

• Opened new and managed existing accounts which helped increase sales by 25%

• Successfully facilitated all quality control issues including returns and repairs

TACHE USA INC – Long Island City, NY(October 2004 - December 2006)

Position: Repair Department Manager

• Created a repair department from scratch and managed a team of 5 employees

• Oversaw the entire repair process including all work with sub-contractors, account representatives and department

stores

• Responsible for all major accounts resulting in over 2000 (fully satisfied) successful repairs per month

• Maintained monthly data reports for management and product analysts

• Managed all quality control concerns of this luxury jewelry wholesaler specializing in diamond and precious metal jewelry

including gold, silver amd platinum

DAVID YURMAN –New York, NY (July 2002 – October 2004)

Position: Customer Care Supervisor

• Supervised all repairs and customer concerns for the David Yurman retail stores and luxury department store boutiques

• Responsible for 35 major accounts resulting in the successful completion of 4000 repairs per month.

• Maintained monthly activity reports

JUDITH JACK – New York, NY (January 1996 – January 2002)

Position: Account Executive / Manager

• Opened new accounts and increased phone sales by 75% over a period of three years

• Excelled in all areas of customer service building a rapport between the company and its clientele

• Acted as liaison between customer and independent sales staff solving order and repairs problems

• Managed customer care concerns of precious stones, sterling silver and marcasite jewelry

• Handled an average of 1200 repairs per month significantly decreasing turnaround time thus ensuring complete clients’

satisfaction

• Worked successfully with production staff jewelers and polishers to solve all related quality control and customer care

issues

• Worked in house and at jewelry trade shows as a sale representative

• Maintained monthly data reports

MAXINE’S BOUTIQUE –Brooklyn, NY (August 1982 – November 1995)

Position: Owner

• Operated a retail store of ladies high fashion footware and accessories

EDUCATION

Brooklyn College: On-going Continuing Education in Business & Computer classes

INTERESTS / CHARITY WORK

American Cancer Society

American Diabetes Association

St. Judes Hospital

References available upon request.

Contact this candidate