Customer Service Project
Resume:
Kristen M. Ferraro
Kristen M. Ferraro
********@*****.***
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OBJECTIVES
To provide a strategic, organized and focused approach at any task with a multi-faceted,
efficient & reliable administrative professional & diversified skill sets covering administrative
support, client relations, writing, human resources and project procurement. Excellent inter-
personal, phone and digital communication skills.
EDUCATION
2004 Sussex County Community College
Newton, NJ, USA
Associate of Applied Science
EXPERIENCE
Microsoft Word
Microsoft Excel
Microsoft Project
Microsoft Power Point
Outlook Calendar
November 2009 to June 2014
Ferraro Construction Corporation
Franklin, NJ
Project Administrator
• Conducted heavy administrative services in a high volume corporate setting
• Worked on various projects and accounts with outside vendors and customers
• Met and exceeded project deadlines while remaining under budget
• Built project schedules, matching the task or project with the duration and
timeline needed to complete
• Managed both in house office personnel as well as the construction staff for
several projects at once
• Created reports and binders per project as well as for overall business practices
• Acted as main point of contact for management regarding project information
and staff allocations
• Conducted vendor contact to maintain proper inventory
• Assisted in evaluating inventory to maintain quality control and a superior
product for customers
• Maintained a large quantity of filing for both vendors and customer projects
• Conferred with supervisory personnel to discuss and resolve matters, such as
work procedures, complaints or construction problems
• Handled any problems with vendors, staff or customers and came up with
creative and amicable solutions
• Studied job specifications to determine appropriate construction methods
• Bidding and estimating for state and municipality projects
January 2012 to May 2014
Lakeside Tavern
Branchville, NJ
K risten M. Ferraro
• Bar Tender
• Food Server
January 2004 to September 2011
APPS Paramedical
S.Orange, NJ
Clinical License Phlebotomist
• Examine patient including obtaining a blood and urine specimen, height,
Weight, blood pressure, and heart rate.
September 2004 to September 2009
Advocare Vernon Pediatrics
Vernon, NJ
Certified Medical Assistant and Phlebotomist
• Report to clinical coordinator or practice administrator.
• Perform nursing procedures under supervision of physician.
• Assist physician in exam rooms.
• Escort patients to exam rooms, interview patients, measure vital signs,
including weight, blood pressure, pulse, temperature, and document all
information in patient's chart. Preform Phlebotomy and vaccinations as
instructed by physician.
• Give instructions to patients as instructed by physician.
• Ensure all related reports, labs and information is filed is available in patients'
medical records prior to their appointment.
• Keep exam rooms stocked with adequate medical supplies, maintain
instruments, prepare sterilization as required.
• Take telephone messages and provide feedback and answers to
patient/physician/pharmacy calls.
• Triage and process messages from patients and front office staff to physicians.
• Maintain all logs and required checks (i.e. refrigerator temperatures, emergency
medications, expired medications, oxygen, cold sterilization fluid change, etc.)
• All other duties as assigned by clinical coordinator or practice administrator.
April 1997 to July 2002
McGulicks Emporium
Sparta, NJ
Manager
• Food Customer Service
• Mentored junior employees, providing training and guidance
• Employee Scheduling
• Company Banking and Payroll
• Opening and Closing Store Procedures
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K risten M. Ferraro
ACCOMPLISHMENTS
Healthcare Provider of The American Heart Association
Certified Medical Assistant
Clinical License Phlebotomist
Certified in CPR & AED
Certified First Aide
Certified Health & Safety OSHA 10 Hour
Certified Confined Space Entry & Attendant
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