Customer Service Sales
Resume:
VERONICA J. LILL
*******@*****.***
Riverside, IL 60546
OBJECTIVE
I am seeking a position which utilizes my exceptional written and verbal
communication skills, as well as my extensive supply chain and operations
management experience. I possess valuable supply chain knowledge in
procurement, supply and demand planning, logistics, project management, as
well as achieving proven success in pricing and operations contract
negotiations. Ultimately, I would like to manage and facilitate supply
chain operations, while consistently optimizing cost savings, quality
standards and customer expectations on behalf of my employer.
EMPLOYMENT HISTORY
US SILICA COMPANY
Manager - Logistics May 2013 to Present
. Manage all truck, barge and export freight contract negotiations and
spend for US Silica sand hauling.
. Manage and negotiate rates and term agreements for outbound barge and
rail transload (distribution sites) to support US Silica Midwestern
production facilities.
. Directly manage two Logistics Analysts.
. Implemented a new prepaid freight program allowing for freight savings /
revenue estimated at $500K annually for LTL and FTL spot bids (non-
contracted customers).
. Initiated truck freight RFQ for US Silica's 20 top bulk trucking lanes,
resulting in $1.2M in annual savings.
. Managed and implemented 2014 barge RFP with several vendors resulting in
$2M in annual savings for 2014.
. Created and implemented the first US Silica freight boilerplate agreement
and contracted all high volume $ OD pairs for freight rate protection and
service sustainability.
. Created an automated SharePoint database using InfoPath software to
capture freight requests from sales and manage all pending bid
opportunities for executive review.
. Prepare KPI's for S&OP review.
. Established a strong and dedicated carrier database through supplier
rationalization.
. Implemented US Silica insurance and safety standard minimums to ensure
that all contracted carriers meet US Silica safety and insurance hauling
requirements.
ZENTIS NORTH AMERICAN OPERATING LLC
Manager - Strategic Sourcing and Supplier Relations, March 2013 to May 2013
. Responsible for preparing and negotiating large contracts for three
Zentis plant facilities in the areas of additives (Sweeteners, Starches
and Gums, Colors, Flavors, etc.).
. Managed a direct spend budget of $70M for ingredients.
. Managed three procurement plant buyers.
. Responsible for consolidating volumes, following market developments and
evaluation of supplier performance.
. Managed continuous improvement initiatives and implement best practices
through international benchmarking standards.
. Successful in achieving $250K in contracted annual savings as a result of
establishing a comprehensive chemicals portfolio RFQ.
MORTON SALT, Chicago, IL
Supply and Materials Master Planner, June 2010 to March 2013
. Managed production planning for 15 North American Morton Salt plant/mine
facilities by developing and executing Master Production Schedules (MPS)
through SAP supply planning.
. Managed a team of distribution analysts.
. Created and implemented a cohesive network of MPS and MRP schedules for
all production group/sku combinations at our Morton Salt plants/mines
prior to going live on SAP.
. Part of a core team coordinating SAP integration between MRP network
planning and SAP/APO/SNP planning.
. Managed and facilitated procurement targets for each Morton facility
through Material Requirements Planning.
. Collaborated with all Morton plant managers to enhance production
capacity output and utilization at Morton plants and warehouses.
. Developed metrics to determine which network of warehouses should
strategically support each plant to ensure that transportation and
distribution costs were optimized.
. Supported the development of KPI's for S&OP review.
. Worked closely with sales and marketing to determine low cost sourcing
alternatives while also balancing plant production capacity constraints
for CPG customer network.
. Worked closely with procurement to ensure fluid transitioning of label
and carton change overs during seasonal sku transitions, graphics changes
and product re-launches.
. Lead cross-functional groups on various continuous improvement projects.
Collaborated with sales, quality, procurement, marketing and operations
on all new product launches and changeovers.
Operations / Vendor Manager, Nov 2007 to June 2010
. Managed 27 U.S. bulk de-icing and industrial salt stockpile distribution
vendor sites and their on-site staff (60 indirect reports).
. Managed $50M stockpile operations budget for bulk road salt and
industrial vendor handling and transportation contracts.
. Managed relationships with a multitude of barge, truck and vessel
companies to schedule inventory replenishment from Morton mines to
stockpiles for salt distribution.
. Worked closely with Morton marketing team to ensure that all DOT,
Municipal and Commercial salt bids were stockpiled strategically close to
the end-user to optimize savings for Morton and ensure that road de-icing
salt was readily available for all customers.
. Created RFQ's for securing competitive transloading, carrier and barge
contract rates.
. Negotiated rates and operating terms with stevedoring companies and truck
carriers for the handling of de-icing and industrial grade salt
stockpiling and distribution.
. Was responsible for drafting long and short term multi-million dollar
vendor contracts and collaborating with Morton's legal department as
required by business needs.
. Worked with query system data to assess where cost optimization should be
executed, while ensuring that low cost pricing was maintained in the
existing database.
. Was responsible for writing-up QC reports and facilitating remediation
with each distribution site and/or Morton mine location when customers
had specification/quality concerns.
. Tasked with a variety of other high level operations and budgetary
special projects as requested by Morton senior management.
Distribution Analyst, April 2006 to Nov 2007
. Worked closely with barge companies and shipping agents to schedule
inventory replenishment from Morton mines to transload facilities for de-
icing salt distribution.
. Prepared and analyzed reports for the purpose of sales and marketing
strategizing.
. Executed regional and competitor benchmarking analysis of truck haul
rates to create standards for competitive rate negotiations.
. Analyzed fuel trends to create formulas for use in optimizing fuel
standards paid to Morton truck carriers.
. Managed pricing/bid vs. shipping rates based on contractual requirements.
. Balanced internal perpetual inventory with that of each salt stockpile's
on-hand inventory to ensure that product was shipping as planned and
demand was consistently being met.
SMURFIT-STONE CONTAINER CORPORATION, Chicago, IL, May 2002 to April 2006
Senior Transportation Operations Planner, Aug 2004 to April 2006
. Managed transportation for mills and plants throughout the USA.
. Worked closely with truck and LTL service providers across the U.S. and
Canada to track scorecard performance and create business standards.
. Responsible for integration of Oracle based TMS software within Smurfit
Stone's other ERP systems and training new transportation planners on
user applications.
. Analyzed and tracked transportation savings via KPI's for Smurfit-
Stone plants and mills.
. Responsible for process review documentation when implementing G-log TMS
at each plant/mill.
. Responsible for carrier rate negotiations at facilities across the U.S.
. Created a Virtual Fleet for increased network optimization by partnering
with 3PL's.
. Maintained/updated rate database via SQL Query.
Customer Service Supply Chain Analyst, Nov 2002 to Aug 2004.
. Worked with a select group of accounts and customers in the export and
trade markets.
. Worked closely with the sales, invoicing and pricing departments in
supply chain operations.
. Tracked open orders and tonnage requested daily per customer.
. Worked closely with the transportation group to track the transit times
of our product throughout the U.S.
. Responsible for warehouse inventory replenishment and reconciliation for
many customer accounts.
Quality Control Analyst, May 2002 to Nov 2002.
. Responsible for print quality testing on the containers supplied to
clients.
. Responsible for employee time reporting and reconciliation of actual
hours worked with those reported.
. Responsible for all data analysis and monthly chart production.
. Worked closely with accounting department concerning spoilage (product
waste) and remediation.
. Responsible for tracking open production orders to ensure product
quality.
EDUCATION
Master of Business Administration, Dec 2010
Roosevelt University, Chicago, IL
Emphasis: Management
Bachelor of Arts in Psychology, May 2002
Northern Illinois University, DeKalb, IL
Minor: Anthropology
SKILLS
. Proficiency in all Microsoft Office applications
. Possess systems experience with SAP, Oracle TMS (G-log), JDE, GVP
(Intellitrans), Showcase Query, SQL, AS400, Microsoft SharePoint and
InfoPath Designer Form Template
. Excellent written and verbal communication skills
. Basic German language skills
VOLUNTEER EXPERIENCE
Volunteer, Anti-Cruelty Society, Chicago, IL, August 2003 to Present.
. Participate in various fundraising events through volunteer work.
REFERENCES
Furnished upon request
Contact this candidate